Showroom Operations Specialist

Word onderdeel van het NIKE, Inc. team

NIKE, Inc. doet meer dan alleen de beste atleten ter wereld uitrusten. Ons bedrijf is een plek om volledig tot ontplooiing te komen, grenzen af te breken en het onmogelijke mogelijk te maken. Wij zoeken naar mensen die kunnen groeien, denken, dromen en creëren. Kenmerkend voor onze cultuur is dat we diversiteit omarmen en voorstellingsvermogen belonen. Als merk zoeken we naar presteerders, leiders en visionairs. Bij NIKE, Inc. draait het om iedereen die vaardigheden en passie met zich meebrengt naar dit uitdagende en voortdurend veranderende spel.

The Showroom Operations Specialist is part of the Go To Consumer team, which supports EMEA to enable the future of one Nike Marketplace through innovation, digital enablement and process quality!

• Locatie: Colosseum 1, Hilversum, North Holland 1213 NL, Netherlands
• Functietype: Full Time
• Functiegebied: Sales & Customer Service

Together we drive the GTM future to better serve athletes*, organized across 4 Sub-Functions operating as one coordinated team:

• Digital Content & Samples
• Experience
• Account Engagement and Code
• Showroom

WHO WE ARE LOOKING FOR

We’re looking for someone to join the showroom team, who’ll support the EHQ showroom strategy and the management of how the different stakeholders use those spaces, from improving process and operations, identify synergies across EMEA showrooms and translating showroom needs into executable plans, as part of our strategy to elevate the experience provided to our main partners, internal users and ultimately, to our consumers.

You are forward thinking with high energy to embrace and lead change, while stimulating effective teamwork. Have a passion for operations, communication strategy, exceptionally organized, hands on and you enjoy finding solutions fresh ideas whatever the challenge!

WHAT YOU’LL WORK ON

Support the showroom strategy execution, by improving and creating efficiencies in the processes and operations, and leading the execution of the Sport experience in the showrooms. Your tasks could include:

• You will help in identifying the right working model for all showrooms in EHQ that play a critical role for Nike, translating the needs of the different spaces into the right execution model and identifying and implementing synergies across the entire EMEA marketplace
• You will be involved in the execution and improvement of all necessary processes and operations for the working of showrooms, from managing the showroom schedule and the booking system, supporting in the showroom set up, coordinating the sample flow and any other necessary operations
• You will translate Nike seasonal strategy needs into executions that will improve the sell in experience in the showrooms, from physical inspiring initiatives (such as a new Footwear wall) to pilot new technologies that will help digitalize the world of our showrooms
• You will be the voice and ears of the showrooms, making sure the proper communication is done towards all the key stakeholders and making sure their feedback is collected and transformed into actionable plans to improve their experience
• You will train all the relevant stakeholders on the processes in place and enforce the rules of the process
• You will be involved in code gate executions, such as GTM, SKOs and SPA, where synergies with the showrooms are needed.

WHAT YOU BRING

• Your positive & open mindset: You are independent and dependability to instil trust with all partners.
• Forward thinking and high energy: You embrace and lead change, while stimulating effective teamwork.
• Project management skills: You’re structured and organized, able to drive innovative solutions
• Operational Excellence: You have experience in managing complex operational tasks required to make a project come to life.
• Digital savviness: You harness the power of digital; you seek for new ways digitalize and improvement process new tools and technologies.
• Stakeholder Management: You have great communication skills, can easily bring messages across, understand stakeholder needs and bring people together
• Marketplace knowledge: You have experience in working closely with sales, Account merch, Buyers (Partners) understanding of the marketplace, to serve with tailored experiences.
• Transition management skills: You have great communication skills & able to create training- sessions / materials to introduce and promote new tools
• Service minded: You ensure every event runs smoothly & house rules are maintained to keep spaces premium.
• Technology Expertise: You are comfortable with Airtable and not afraid of learning deep on Airtable logic

NIKE, Inc. is een sterk groeiend bedrijf dat zoekt naar teamleden die willen meegroeien. Nike biedt een aantrekkelijk pakket arbeidsvoorwaarden, een informele werkomgeving, een diverse en inclusieve cultuur en een dynamische sfeer waarin je jezelf optimaal kunt ontwikkelen. Ongeacht de locatie of functie resoneert elke Nike werknemer die ene overkoepelende missie: inspiratie en innovatie bieden aan elke atleet* ter wereld.