Internship/Graduation: Developing User-Centred Technical Documentation
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- Assignment type: Internship/ Graduation
- Start date: February 2027
- Assignment duration: 6 months
- Location: Veghel, Netherlands
- Contract type: Full time
- Education level: Bachelor / Master
- Desired study: Human- Technology Interaction, Industrial Design, Innovation Sciences, other user-centered disciplines
- Language: Dutch / English
- Internship allowance: based on a 40-hour work week: Bachelor: €500 per month; Master: €550 per month
Internship/Graduation: Developing User-Centred Technical Documentation
Description of assignment
Technical documentation serves many purposes. It helps users perform their work safely and effectively, understand technical systems and meet legal, safety and contractual requirements. However, users may not always need the same information, or need it in the same format. How can technical information be designed around the people who use it?
During this internship or graduation assignment, you will investigate how people find, use, share and adapt technical information in their daily work. Through interviews, observations and other user research methods, you will explore what information users really need, what they use today, what they struggle to find and where they develop their own solutions.
You will also investigate the technical, learning and safety requirements behind the information Vanderlande provides. By bringing these perspectives together, you will explore opportunities to make technical information more relevant and useful for its intended users
Department description
The Content Development & Training department at Vanderlande is responsible for developing technical documentation, training materials and user-focused information that help people understand, operate and maintain Vanderlande systems. The department works with different types of content for a variety of audiences and applications, with a focus on making technical information clear, accessible and useful in practice.
Tasks/responsibilities
- Conduct interviews, observations and other user research to understand how people use technical information
- Identify users' information needs, current practices and difficulties when searching for or using documentation
- Investigate the technical, learning and safety requirements behind existing technical information
- Analyse research findings to identify opportunities for more user-centred technical documentation
- Bring user needs and technical requirements together to explore potential improvements
Your profile
- An interest in understanding how people interact with technical information
- Curious and motivated to investigate user needs through interviews, observations and research
- An analytical mindset and the ability to bring different perspectives together
- An interest in user-centred design, human factors, ergonomics or related disciplines
- Comfortable communicating in English
- *Mandatory enrolment to a Dutch Education System & resident of The Netherlands
What we offer
- Full commuting allowance, including public transport, depending on whether you have access to free public transport or not
- On-site health center with gym
- Active employee communities and initiatives
- Excellent company restaurant and barista coffee bar
Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. Vanderlande’s baggage handling systems move 4.2 billion pieces of luggage around the world per year. Its systems are active in 600 airports including 14 of the world’s top 20.