Technical Support Engineer

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

Job Introduction

This position is open from junior to medior levels, aiming to cultivate technical support talents with an international perspective. You will deeply participate in the technical service system of the European region. Under the leadership of a senior team, you will quickly master the entire technical support process, accumulate regional technical service experience through practice, and provide professional support to partners and customers in the European market.

• Role: Technical Support Engineer
• Department: Aftersales PC
• Location: Hoofdorp, Netherlands
• Location: Hoofddorp
• Type of Employment: Full-time

Job Responsibilities

• Responsible for providing technical support to our regional partner network and workshop network in the European region through service portals, remote diagnostics, on-site support and other methods. Learn, understand and respond to customers' technical needs and assist in providing solutions.
• Participate in regional regular visit plans, assist in organizing meetings, technical seminars and other activities between regional partners and the headquarters, and help continuously improve regional technical service capabilities.
• Cooperate with relevant teams in technical training execution, participate in the organization and implementation of on-site technical training for new product launches.
• Collect typical fault trends, latest and major fault information in the European region, report them in accordance with specifications, and assist in promoting the immediate resolution of quality issues.
• Contribute to preparation and release of technical documents such as technical notices and typical maintenance cases, and accumulate technical precipitation experience.
• Assist in handling regional special technical events, learn rapid response mechanisms, and participate in on-site support and technical research and analysis when needed.

What We Expect From You

• University degree majoring in related science and engineering fields such as electronics, machinery, automation, computer science, etc.
• Fluent in English with good potential for cross-cultural communication, other European languages are considered as a plus.
• The role is open from junior to medior levels, minimum 1 year work experience is required with strong interest in technical support work, strong learning ability, and problem analysis skills.
• Responsible, with good team spirit and pressure resistance.
• Technical background in new energy vehicles is preferred.
• Willing to travel frequently in Europe.

What You Will Get

• A systematic technical training system, one-on-one mentorship to quickly grow into a regional technical backbone.
• An international working environment, access to cutting-edge technologies and overseas markets, and accumulation of cross-border collaboration experience.
• A sound career development channel and diversified growth opportunities.

About BYD Europe

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.