Crisis Communication Officer

Ready to coordinate clear, timely communication during major incidents and help maintain trust when it matters most?

As a Crisis Communication Officer at Rabobank, you will work within the Major Incident Communication team on communications during major incidents and crises. You will use crisis communication, stakeholder management, reputation management, copywriting and knowledge of the IT landscape to provide accurate information to colleagues, customers and other stakeholders.

• Utrecht (NL)
• Hybrid working
• Fulltime
• IT

Summary

The role is for 36 hours per week and includes 24/7 stand-by shifts approximately once every five weeks.

At a glance:

• Coordinate communications during major incidents.
• Work with technology, business, customer care and leadership stakeholders.
• Help minimise customer impact and maintain stakeholder confidence.

What will you do as a Crisis Communication Officer?

• Prioritise major incidents and assess their communication requirements, so that the right actions and messages can start without delay.
• Create and distribute clear and consistent internal and external communications throughout an incident.
• Liaise with stakeholders across technology, business, customer care and leadership teams to maintain an accurate flow of information and support effective decision-making.
• Improve crisis communication processes, tools and stakeholder engagement to strengthen organisational resilience.
• Manage stakeholder expectations while balancing speed, clarity and the potential impact of communications.

Skills, tools and areas of expertise

• Crisis communication.
• Stakeholder management.
• Reputation management.
• Copywriting.
• Communication within an IT landscape.

Together we achieve more than alone

We are curious about what you will bring to our team Major Incident Communication.

The Major Incident Communication team consists of five specialists who support crisis communications globally. The team is part of Continuity & Crisis Management. This department focuses on preventing and minimising business disruptions for customers and employees around the world.

Continuity & Crisis Management consists of 25 people. You will work with specialists across technology, operations and business teams to ensure that customers and colleagues receive the information they need during a major incident or crisis.

What do you bring?

Must-haves:

• At least five years of experience in communications and stakeholder management.
• A bachelor’s degree or higher.
• Fluency in spoken and written Dutch and English.
• Strong communication skills and stakeholder sensitivity.
• The ability to remain calm and work effectively under pressure.
• A proactive, quality-focused and results-driven approach.
• Flexibility to participate in 24/7 stand-by shifts approximately once every five weeks.

Nice-to-haves:

• Experience with on-call duties and working under time pressure.
• Experience working with IT from a business perspective.
• Experience in crisis communication.
• Experience in reputation management.
• Experience in copywriting.

This is what we offer you

• Salary: Gross monthly salary between EUR 4,105 and EUR 5,862 (scale 08) for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

A reliability assessment is part of the procedure.