Campaign Manager - Digital Engagement Team

Do you get excited about creating digital customer experiences that truly make a difference? And do you want to work at the intersection of customer experience and digital engagement? Then this could be the opportunity you are looking for!

As a Campaign Manager - Digital Engagement Team, you translate customer needs and business goals into effective digital campaigns. You ensure that customers receive the right information at the right time through the right channel.

• Professional
• Netherlands, Delft
• Customer Success
• Netherlands

You work closely with customer journey specialists, data specialists, content writers, and product teams. Together, you create a consistent and personalised customer experience that contributes to customer satisfaction, product adoption, and retention.

You are responsible for multiple campaigns simultaneously and oversee quality, planning and results. At the same time, you continuously look for ways to make customer communication smarter, more relevant and more effective.

This = the job you are looking for

Your responsibilities

• Develop and optimize digital campaigns
• Define the right message for the right customer segment
• Coordinate campaign execution with various stakeholders
• Ensure quality, timing and consistency across multiple channels
• Analyse results and translate insights into improvements
• Actively contribute to enhancing the digital customer journey

This = your team

The Customer Success department consists of three main pillars: Customer Support, Delivery and Engagement, which are supported by Operations, Product Readiness and Business Analysis. Together with more than 500 colleagues, we work towards our key objectives: improving customer experience, retention and scalability.

You will join the Digital Engagement Team. Here, we create digital campaigns that help customers get more value from Exact and contribute to a strong customer experience. As a multidisciplinary team of customer journey specialists, campaign managers, data specialists, and software engineers, we combine customer insights, data, and technology.

We experiment with AI and continuously explore how to make customer communication smarter and more effective. We all work towards one shared goal: delivering an excellent experience throughout the entire customer journey. You'll have plenty of freedom to take initiative, test new ideas, and continue developing yourself.

This = what your future colleague says

“I really enjoy being part of the Digital Engagement team because everyone has a team-first attitude. We encourage each other to reach our full potential while striving to achieve our collective and team goals.”
Moneer Sadiqai, Campaign Manager

This = what you bring

At Exact, you can be yourself, and we are curious to discover what makes you unique. For the Campaign Manager role, we are looking for someone who is pragmatic, organized and sociable.

In addition, you bring:

• A bachelor’s or master’s degree in Marketing, Communications, Digital or related field
• At least 3 years of experience in Marketing, Customer Success, Customer Communications or a similar environment
• A great dose of customer centricity and thorough understanding of customer needs
• Experience with digital campaigns, customer journeys or marketing automation
• Strong project management and stakeholder management skills
• Analytical skills and a keen eye for detail
• Affinity with technology, digitalisation and AI
• Good command of both Dutch and English

This = what you get

At Exact, we work with ambition. That ambition is matched by an attractive benefits package. We highly value a healthy work-life balance. You can work out in our on-site gym or take a break at the coffee bar to recharge before tackling your day with renewed energy.

As a Campaign Manager, (32-40 hours per week), you can also count on:

• A one-year contract, with an outlook to a permanent position
• Hybrid working and flexible working hours
• Extensive training opportunities and room for personal development
• An international working environment
• Home office allowance
• Travel expense reimbursement
• 8% holiday allowance
• A 13-month bonus
• A solid pension scheme

This = Exact

Exact develops cloud software for small and medium-sized companies and their accountants. The products automate business processes in areas such as finance and HR and provide specific ERP solutions for wholesale distribution, manufacturing, projects and construction. This not only saves time but also provides valuable insights. As a result, customers can work more efficiently, make informed decisions, and continue to grow. Today, more than 675,000 businesses, primarily in the Netherlands, Belgium, and Germany, rely on Exact software.