Service Delivery Manager

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We are looking for a Service Delivery Manager to support strategic hyperscale customers using bare metal and GPU cloud AI infrastructure in Nebius data centers.

• Amsterdam, Netherlands

This role acts as the technical and operational interface between the customer/platform and Nebius infrastructure teams, ensuring reliable service delivery, SLA compliance, and smooth operations of large-scale GPU clusters and bare metal environments.

You will coordinate across data center operations, network, hardware lifecycle, and infrastructure engineering teams to deliver world-class infrastructure services for large AI workloads.

Your responsibilities will include:

Customer Infrastructure Ownership

• Serve as the primary technical point of contact for the customer.
• Manage operational relationship with hyperscale customers.
• Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.

Service Delivery & SLA Management

• Ensure SLA and SLO compliance for infrastructure services.
• Drive incident management and root cause analysis.
• Track service performance and operational metrics.

Data Center & Infrastructure Coordination

• Work closely with data center operations teams to manage hardware support and infrastructure maintenance.
• Coordinate bare metal deployments, replacements, and capacity expansion.
• Align infrastructure operations with customer workload requirements.

Operational Excellence

• Establish operational processes for hyperscale infrastructure environments.
• Lead service reviews and operational planning with internal and customer teams.
• Improve reliability, response times, and operational workflows.

Cross-Functional Collaboration

• Partner with engineering, networking, and hardware lifecycle teams.
• Support infrastructure scaling and new cluster deployments.
• Participate in planning for large-scale AI compute infrastructure.

We expect you to have:

• 5+ years in technical account management, service delivery, or infrastructure operations
• Experience working with hyperscale customers or large enterprise clients
• Background in cloud, AI infrastructure, or data center operations
• Understanding of bare metal infrastructure
• Experience with data center environments
• Familiarity with GPU clusters / AI workloads (preferred)
• Knowledge of networking, hardware lifecycle, and infrastructure monitoring
• Strong stakeholder management
• Ability to operate in high-scale infrastructure environments
• Excellent communication between technical and business teams

It will be an added bonus of you have:

• Experience working with hyperscale companies
• Experience supporting AI / ML infrastructure
• Experience with GPU clusters

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.