Business Product Analyst Level 2

The world is at your feet as a Business Product Analyst Level 2 at KLM. Not only will you work on improving digital products, but you will also make an impact on the business by optimizing processes and putting user needs at the center. Step on board and contribute to an innovative and dynamic team where you can develop yourself and make a difference. We look forward to meeting you!

• Wo/Hbo
• Medior
• Tech & Data
• 32-40 hours

What will you do?

As a Business Product Analyst, you are the link between the users and the product teams. You ensure that digital products meet the right requirements and are used effectively.

• You analyze current business processes, identify inefficiencies, and help design new processes.
• You gather user requirements, translate them into concrete product features, and assist the product owner in prioritizing these requirements.
• You conduct user tests to ensure that the product meets user needs.
• You support the product teams in improving the user experience and ensure higher adoption of the product.
• You are the point of contact for users who report issues and help resolve them.

Where do you land?

You will land within one of the product teams within our department. Business Platform Flight deals with several key processes in preparation for and on-board flights. It ranges from training pilots on time so they are qualified to fly, to optimizing crew scheduling, fuel and meals on-board.

We are looking for BPA’s in the following Value streams:

• Air Traffic Management: Supporting Flight Operations in being able to fly as efficiently as possible in the KLM network.
• Planning & Assignment: Supporting Inflight Services (Cabin Crew) and Flight Operations (Flight Crew) on the complex process of creating and maintaining crew rosters, considering all EASA regulations and CLA requirements.

Based on a personal profile and knowledge, other Value streams can also be considered now or in the future.

Your profile

We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translate improvements and business requirements into technological developments; someone who will help us to continuously improve and maximize the value of our products on an on-going basis.

• The ability to use data analysis techniques to quickly analyze the impact of a product on defined key performance indicators;
• You easily switch between different tasks and work well with both users and development teams.
• You have at least 1-4 years of experience in business analysis or product development, preferably in a digital environment.
• You have experience in gathering and prioritizing user requirements.
• Familiar with improving user adaption by recognizing and tackling issues with the product.
• You have a bachelor's or master's degree and speak fluent English (Dutch is not required, but it is an advantage).
• Domain knowledge is a pre.

Competencies

• Organizational awareness
• Problem analysis
• Overseeing business processes
• Interpersonal sensitivity
• Multicultural awareness
• Innovation
• Impact

Explore the perks of working with us

• If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
• 2% development budget to be spent freely
• Plenty of room for personal development and great career opportunities
• Substantial discount on airline tickets (if you have been employed for at least 6 months)

What do we offer

• A challenging role with a unique employer in the Netherlandss;
• A gross monthly salary between € 3.796,93 and € 5.424,18;
• Shift work allowance of up to 30%
• A good pension scheme;
• 8% holiday allowance;
• A year-end bonus of 8.33% (only to be used for OSG and MSG 1,2,3);
• A profit-sharing scheme, up to 20%;
• 25 days of paid holiday and 5 additional days off;
• 7 extra days off it you work irregulard shift;
• Great discounts on airline tickets (after at least 6 months of employment);
• A sustainable transport policy - use all public transport for your commute within the Netherlands, free of charge;
• If your job allows: working from home and up to 8 weeks working abroad (within the EU and Caribbean);
• Discount of your health insurance;
• A personal budget for sustainable employability.

A security screening is part of the selection process.

A reference check can be part of the application procedure.