Specialist II, Customer Service
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Who is ASM? ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.
- Specialist II, Customer Service
- Netherlands > Almere
Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Position summary
The Operations Specialist is responsible for supporting and improving day-to-day business operations to ensure efficiency, accuracy, and service excellence. The Operations Specialist serves as a key liaison between internal teams, strategic spares account managers, logistics and stakeholders to drive operational effectiveness and business results.
Job Description
Operational Management
- Execute and support daily operational activities to ensure business continuity and service delivery.
- Monitor operational workflows, identify bottlenecks, and implement corrective actions.
- Coordinate activities across departments to ensure alignment with business objectives.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Data Analysis and Reporting
- Collect, analyze,interpret and publish operational data and performance metrics.
- Prepare regular reports, dashboards, and KPI scorecards.
- Identify trends, risks, and opportunities based on operational performance.
Project Coordination
- Support operational projects, system implementations, and organizational initiatives.
- Track project milestones, action items, and deliverables.
- Assist with change management activities and user adoption efforts.
- Coordinate testing, training, and process documentation for new initiatives.
Experience
2-5 years customer service within a high tech environment is required or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.
Required Qualifications
Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field.
2-5 years of experience in operations, supply chain, customer service, logistics, or a related business function.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite.
Experience using ERP, CRM, or operational management systems.
Excellent communication and stakeholder management skills.
Preferred Qualifications
Knowledge of supply chain, inventory management, or customer operations.
Project management experience
ASM is a semiconductor equipment and materials innovation company that enables the next generation of microchips through advanced wafer processing equipment and thin-film deposition technologies. The company develops tools and solutions for atomic layer deposition, epitaxy, silicon carbide, chemical vapor deposition and vertical furnaces, helping chip manufacturers improve performance, speed and energy efficiency for applications such as AI, healthcare and cloud computing.