Guest Relations Internship - Tivoli Doelen Amsterdam
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Tivoli Doelen Amsterdam is a five-star hotel. As a boutique luxury hotel, we believe exceptional hospitality begins with genuine connections, creating an inspiring environment to learn, grow, and make a meaningful impact from day one.
Guest Relations Internship - Tivoli Doelen Amsterdam
- Location: Amsterdam, NL The Netherlands
Joining Tivoli Comes with Unique Advantages
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A monthly internship allowance of €750 gross.
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Free online & offline training through Minor Hotels University Northern Europe.
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Employee rates starting from €36 per night at Minor Hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 40%. Various discounts in (web)shops.
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Team events, social activities, and celebrations throughout the year.
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International career opportunities within Minor Hotels across the globe.
Your Key Contributions to Memorable Stays
As a Guest Relations Intern, you will be at the heart of the guest journey, ensuring every stay is memorable from arrival to departure. Working closely with guests, colleagues, and various departments, you will help create personalized experiences while gaining valuable exposure to luxury hospitality operations. During your internship, you will:
- Welcome and assist guests throughout their stay, with special attention to VIP guests and special occasions.
- Build meaningful relationships with guests and anticipate opportunities to personalize their experience.
- Act as a key point of contact between guests and departments, ensuring requests are handled smoothly and efficiently.
- Share your knowledge of the hotel, Amsterdam, and local attractions to enhance the guest experience.
- Conduct hotel tours for potential guests, partners, and event organisers.
- Handle guest feedback with professionalism and support service recovery efforts.
- Contribute creative ideas and identify opportunities to further elevate the guest experience.
Your Talent, Our Tradition of Excellence
- You are actively enrolled in an educational institution throughout the internship period.
- You are confident, approachable, and enjoy building connections with people from all over the world.
- You have a genuine passion for hospitality and delivering exceptional guest experiences.
- You are creative and have a strong eye for detail. You enjoy finding thoughtful ways to exceed guest expectations.
- You remain calm and solution-oriented when handling guest requests or feedback.
- You are positive, professional, and enjoy working collaboratively with colleagues across departments.
- You have excellent English communication skills, both spoken and written; additional language skills are a plus.
- You are eager to learn, take initiative, and contribute new ideas.
- You are committed to creating memorable moments for every guest.
Since 2019, the Company works with Minor Hotels in the integration of their hotel brands under a single corporate umbrella with presence in over 50 countries worldwide. Together, both Groups have a portfolio of over 500 hotels articulated around eight brands: NH Hotels, NH Collection, nhow, Tivoli, Anantara, Avani, Elewana and Oaks - that comprise a broad and diverse range…
Since 2019, the Company works with Minor Hotels in the integration of their hotel brands under a single corporate umbrella with presence in over 50 countries worldwide. Together, both Groups have a portfolio of over 500 hotels articulated around eight brands: NH Hotels, NH Collection, nhow, Tivoli, Anantara, Avani, Elewana and Oaks - that comprise a broad and diverse range of hotel propositions connected to the needs and desires of today's global travelers.
NH Hotel Group stands out in quality both as regards services and facilities, with a very carefully thought out decoration, intended to please all tastes and making the guest feel comfortable. NH Hotel Group's establishments offer the most advanced technologies designed to facilitate the guest's communication as well as his work and leisure.
The restaurants are another priority for hotels in the chain, offering guests first-rate cuisine.
NH Hotel Group is a responsible company in the Tourism industry. The chain offers hotel services which anticipate present and future needs of both our internal and external stakeholders (Employees, Clients, Shareholders, Suppliers, Environment, etc.), the communities where we operate and future generations with maximum attention to detail and efficient and sustainable solutions.