ERP Application Manager

It’s an amazing time to join O'Neill as we are riding the wave of change. Rise to your potential and help us take our legacy into the future.

• Location: Warmond
• Hours per week: 40 hours

A Perfect Fit

We are looking for a proactive, hands-on ERP Application Manager to join our IT team. You are just as comfortable picking up a hands-on support question from employees as you are stepping back to prioritize, structure and improve how we work with our ERP system. In this role, you own the functional side of our ERP landscape end to end. You will report into the IT Manager.

Key Responsibilities

Stakeholders & Projects

• Be the main point of contact for key users and store managers on ERP-related questions and escalations, and facilitate key-user sessions.
• Act as functional ERP owner in projects: coordinate project activities together with our external ERP partner and make sure agreements and documentation are in place.
• Identify opportunities to improve how the business uses the ERP and initiate improvements.

Training, Access & Compliance

• Build and validate the training program for new and existing users together with key users.
• Define ERP access roles and ensure proper segregation of duties.
• Translate identified data quality issues into concrete actions with key users.

Data, Reporting & Vendor Management

• Coordinate the follow-up on data quality issues and help the business get better insight into their data.
• Manage the relationship with our external ERP partner: own the SLA, the roadmap and act as the escalation point for vendor issues.
• Keep an overview of daily system synchronizations (e.g. PowerBI, marketplace and e-commerce integrations) and coordinate fixes with vendors when something breaks.

Functional Support & Ticket Management

• Handle incoming ERP tickets end to end, from simple user questions to complex functional issues or improvements
• Set priorities and keep users informed with clear, timely communication.

Continuous Improvement & Escalations

• Own escalations, coordinate the resolution and keep the IT Manager informed where needed.
• Spot recurring issues, analyze the patterns behind them and translate this into concrete improvements and a roadmap.
• Signal opportunities to use new technology, including AI, to make ERP-related processes smarter and more efficient.

Documentation, Testing & Releases

• Define the structure and format for documentation and user manuals, and keep them complete and up to date.
• Coordinate testing of ERP changes and releases together with our external ERP partner, execute test cases yourself and own the test plan and go-live for major releases with our ERP key users.

What We're Looking For

Experience

• Solid, hands-on experience in ERP application management, functional application management, or a similar business application role.
• Comfortable both resolving day-to-day support questions and taking ownership of structure, priorities and improvement initiatives.
• Knowledge of Itsperfect is a plus, as is experience in fashion.
• Affinity with data and an interest in using AI to optimize processes is a plus.

Skills

• Strong at bringing structure to documentation and processes, even in an environment with many connected systems and loose ends.
• Proactive and enthusiastic – this is a must. You don't wait for a problem to escalate; you spot it and act.
• Good communication skills, with at least a good command of English, given the collaboration with stores across five countries.

You'll Thrive Here If You

• Enjoy being the go-to person for ERP questions across multiple countries and store teams.
• Like translating messy, real-world business problems into structured solutions and clear documentation.
• Get energy from both hands-on troubleshooting and thinking ahead about the bigger picture.
• Are curious about how technology, including AI, can make processes smarter.
• Enjoy partnering closely with a colleague who knows the content inside out, while you bring the structure.

What do we offer?

• A challenging position in an international and dynamic environment.
• Short communication lines and a creative place to work.
• Health & Wellbeing programs, including HIIT & Yoga opportunities in the office and an Individual Wellbeing budget
• Staff discount, sample sales, and fun team events.