UX Writer II - Growth Marketing - Marketplace

We’re looking for a UX Writer II - Growth Marketing - Marketplace to join our UX Writing and Content Design organisation in our Marketing department. We’re a close-knit community made up of more than 70 writers.

• Amsterdam, Netherlands

Growth Marketing: You will work at the heart of our business, using AI to scale comms for travellers and proactively share ideas for craft direction. From AI-driven creative ads and ad-hoc campaigns to subscription management with legal nuances, the topics you own require experience with LLMs and attention to detail.

You'd be embedded across multiple product teams, collaborating closely with PMs, marketing specialists and UX designers. Some weeks you'll be deep in campaigns and driving copy that’s locally relevant across markets; others you'll be moving quickly to work on smaller requests or flows. It's varied, fast-paced, and gives you real ownership of traveller-facing experiences at scale.

Our mission is to deliver the best value and easiest travel experience for our customers. You’ll have the opportunity to create products used by millions of travellers and partners around the globe across different platforms, from web to app.

In this role, you'll partner directly with highly iterative product teams, while enjoying the support, community and resources of a large, experienced UX organisation made up of nearly 200 writers, designers and researchers. You’ll report to the UX Writing Manager for your area who will support you in your growth and development.

UX Writers at Booking.com write clear and concise quality messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator – we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you’ll need to work closely with peers and stakeholders like Marketing, Brand and Legal to deliver at velocity and scale.

Key Job Responsibilities and Duties:

• Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics
• Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences
• Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations
• Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines
• Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing

Role Qualifications and Requirements:

• You have a minimum 3 years relevant experience in UX Writing – this includes past experience working in e-commerce or data-driven product teams
• You have experience working on AI topics including prompting, quality assessment
• You have a native level fluency in English
• You have a portfolio that demonstrates your UX writing experience
• You’re a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences
• You write copy that is intuitive, futureproof and scalable
• You are technically savvy, with an understanding of experimentation and deriving data and insights from quantitative and qualitative research
• You have a can-do attitude and work well independently and in a team
• You’re self-driven and take ownership of your ideas to solve challenging problems in an evolving environment
• You thrive on feedback, responding with creative thinking and iterations
• You enjoy working with people of diverse backgrounds, cultures and disciplines
• You are a strong communicator with an eye for details
• You are able to prioritise multiple projects and stakeholders

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1200 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.