Field Service Engineer - Benelux (Netherlands & Flanders)

Company Description

With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry.

At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability.

Job Description

TOMRA is seeking a Field Service Engineer - Benelux (Netherlands & Flanders).

This is a home-based position covering the Netherlands and the Flemish region of Belgium. Candidates can be located anywhere within the territory, provided they are willing to travel frequently to customer sites.

• Oost-Vlaanderen, Gent, Belgium
• Full-time

Main tasks are:

• Perform field service activities including commissioning, start-up, testing, integration, optimization, maintenance, troubleshooting, and repair of TOMRA Recycling systems across Germany and Europe. Occasional assignments in other TOMRA Sorting business units and regions may also be required.
• Prepare detailed and high-quality service reports following each installation, maintenance activity, or technical intervention to ensure knowledge sharing across the organization.
• Ensure timely and accurate reporting of service activities, expenses, and other relevant documentation.
• Deliver on-site training to customer maintenance and service teams, as well as internal Service Engineers.
• Provide technical support via phone and respond to customer and equipment-related issues in the field.
• Collaborate closely with Sales and Project Management teams by providing technical expertise and support.
• Ensure optimal performance and reliability of TOMRA Sorting systems to achieve the highest level of customer satisfaction.
• Take responsibility for executing field service activities efficiently, with a strong focus on cost-effectiveness, quality, and timely delivery.

Qualifications

• Degree in Electrical Engineering, Electro-Mechanical Engineering, or a related technical field. Alternatively, a technician certification or equivalent engineering qualification with relevant hands-on experience.
• Strong communication and presentation skills, with the ability to explain complex technical concepts in a clear and customer-friendly manner.
• Professional proficiency in English is required. Additional language skills, particularly Dutch or Flemish, are an asset.
• Proven technical problem-solving and troubleshooting capabilities, combined with a structured and solution-oriented approach.
• Ability to build strong relationships with customers and colleagues across different countries, cultures, and business environments.
• Customer-focused mindset with a high level of professionalism and interpersonal skills.
• Willingness to travel extensively across Germany, Netherlands and Belgium to support customers on-site (approximately 80% travel).
• Applicants must have the legal right to work in the Netherlands.