EBC Specialist

Join NetApp as an EBC Specialist.

Job Summary

As a Briefing Program Manager, you serve as the primary point of contact for planning, managing, and facilitating executive customer engagements that support strategic sales objectives. Partnering closely with sales teams, executives, subject matter experts, and external stakeholders, you develop customized briefing experiences, coordinate agendas, and ensure seamless execution of customer briefings. You lead cross-functional planning efforts to deliver world-class briefing experiences that align customer objectives with business outcomes. A technical or engineering background is highly encouraged. Success in this highly visible role requires exceptional professionalism, communication, facilitation, and relationship-building skills, along with the ability to quickly build trust and credibility with customers and colleagues at all levels.

Responsibilities

• Lead the end-to-end planning and execution process for customer briefings.
• Serve as a strategic briefing partner to sales account teams by translating customer and account team objectives into a focused agenda, identifying the right discussion leaders, and aligning executive participation as appropriate.
• Manage prep and planning calls with account teams and discussion leaders to ensure all participants understand the customer context, business priorities, desired outcomes, and overall briefing objectives.
• Facilitate briefings from welcome and introductions through session transitions, customer business insights, discussion flow, and closing, ensuring objectives are addressed and key challenges are understood.
• Connect conversations throughout the engagement back to the NetApp portfolio and relevant solutions so customers understand how NetApp can support their priorities and business outcomes.
• Bring strong technical fluency across industry solutions and products to help guide conversations, support account teams, and connect customer challenges to relevant NetApp capabilities.
• Stay informed on broader industry developments, competitive dynamics, and market trends to position NetApp solutions effectively and differentiate the portfolio in customer conversations.
• Build strong working relationships with sales, product management, executives, executive staff, and EBC peers to support consistent processes and successful briefing execution.
• Collaborate with global EBC peers on cross-functional initiatives, program improvements, and experience standards that maintain a world-class briefing program.
• Maintain accurate briefing records and updates in the briefing management system to reflect agenda changes, participant updates, objectives, outcomes, and relevant briefing details.

Requirements

A technical or engineering background is highly encouraged. Success in this highly visible role requires exceptional professionalism, communication, facilitation, and relationship-building skills, along with the ability to quickly build trust and credibility with customers and colleagues at all levels. Strong technical fluency across industry solutions and products is important to help guide conversations, support account teams, and connect customer challenges to relevant NetApp capabilities.