Security Services Consultant

Join Palo Alto Networks' Security Services organization as an experienced, customer-focused technical team member supporting a diverse portfolio of CyberArk customers across DACH, Nordics, BeNeLux, and potentially throughout EMEA.

In this role, you will serve as a trusted advisor, technical expert, and primary point of contact, helping customers achieve long-term success and value from their self-hosted/on-premises CyberArk Privileged Access Management (PAM) programs. As customer environments evolve toward the cloud, the role may also shift over time toward a PAM SaaS focus. While the position is centered on PAM, there is also an expectation to grow into expertise in CyberArk’s EPM (Endpoint Privilege Manager) solutions.

Key Responsibilities

Customer Engagement & Ownership

• Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long-term adoption.
• Build and maintain trusted relationships with operational stakeholders and executive sponsors.
• Guide customers on Privileged Access Management and security best practices.
• Contribute technical expertise to escalation scenarios where relevant.
• Be the customer technical representative when working with other CyberArk technical teams such as R&D and Support.

Technical Leadership & Strategic Advisory

• Provide expert guidance on CyberArk PAM self-hosted/on-premise solutions.
• Anticipate technical challenges and risks.
• Monitor product usage and adoption trends.

Solution Delivery & Technical Enablement

• Support planning, implementation, configuration, and expansion of CyberArk PAM solutions and adjacent solutions.
• Assist customers with configurations, troubleshooting, and integrations.

Cross-Functional Collaboration

• Align with the account team on strategy for your customers and share information.
• Collaborate with Product Management, R&D, Support, and Professional Services teams.
• Represent the customer's voice internally.

Qualifications

Core Requirements

• Minimum 3 years of CyberArk PAM experience, ideally in a large, complex, or modernized environment.
• Fluent in German and English.

Technical Background

• Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security.
• Ability to resolve complex technical problems.
• Experience with endpoint protection agents is beneficial.

Communication & Leadership

• Strong communication and organizational skills.
• Ability to manage multiple customers and projects.

Preferred Certifications

• CyberArk (PAM) certifications like Sentry, Defender, or CDE are beneficial.

Personal Attributes

• Proactive, self-motivated, and committed to excellence.
• Analytical and adaptable.