Applications Functional Support - MS Dynamics 365 F&O (f/m/d)

We’re in business to save our home planet. The Applications Functional Support role ensures business continuity by supporting users with issue resolution, system improvements, and functional expertise on key business applications. The role acts as a bridge between end users and technical teams, translating business needs into functional solutions. By handling incidents, managing user requests, and coordinating with IT stakeholders, the role contributes directly to operational stability and application usability.

Your role

We’re in business to save our home planet. The Applications Functional Support role ensures business continuity by supporting users with issue resolution, system improvements, and functional expertise on key business applications. The role acts as a bridge between end users and technical teams, translating business needs into functional solutions. By handling incidents, managing user requests, and coordinating with IT stakeholders, the role contributes directly to operational stability and application usability.

Main tasks

• Provide daily front-line functional support for users across multiple business application and integration (e.g. D365 CE and F&O), ensuring timely resolution of service desk tickets and escalation of complex cases as needed.
• Independently manage process issues in D365 and other business applications by prioritizing, diagnosing, and resolving incidents. Monitor global batch processes in UAT and Production environments, rerunning jobs when necessary to prevent business disruption.
• Engage proactively with Business Analysts and System Analysts to clarify user-reported issues, determine resolution steps, and document recurring problems for future mitigation.
• Shape service desk processes by identifying recurring issues, streamlining escalation flows, and applying urgency and impact assessments to prioritize support actions.
• Collaborate with regional Digital Workplace and IT Operations teams to maintain a consistent level of service and align support activities with global infrastructure and application standards.
• Providing solicited and unsolicited advice to internal customers and stakeholders and user/application onboarding.

What we’re looking for

• An inclusive mindset
• 3 years of relevant experience in users’ technical support
• Good understanding of business application support and ticket handling and functional knowledge of platforms like Microsoft Dynamics 365 F&O to resolve day-to-day issues.
• Good understanding of troubleshooting and error resolution within enterprise systems by identifying and resolving application issues based on urgency, impact, and root cause analysis.
• Good understanding of effective communication and stakeholder coordination to collaborate effectively with internal IT teams, business users, and System Analysts.
• Good understanding of service desk procedures, ticket handling and IT operations alignment by operating in frameworks while also suggesting improvements
• Good organizational skills and time-sensitive decision-making to manage competing priorities and ensure critical tickets are addressed promptly
• A love of the outdoors
• An interest in saving our home planet and making a positive impact through your work

Other important details

• This is a full-time position based in Amsterdam
• We have a hybrid work model, working from home for maximum 3 days per week