Rooms Division Manager - Full-time - NH Maastricht

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for exceptional service and facilities. You will have the opportunity to provide guests with reliable experiences that combine value, location and your own human touch.

Are you the new Rooms Division Manager with a passion for the world of hospitality?

Your Benefits at NH Hotels

• End-of-year bonus of up to 100% of your monthly gross salary.
• Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%.
• Opportunities to grow and develop within Minor Hotels, both in the Netherlands and internationally.
• Free online & offline training courses through our own Minor Hotels University.
• €500 Refer-a-Friend bonus for successful referrals.
• 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers.
• Regular team events, celebrations, trips and holiday parties.
• Competitive salary based on your experience, starting from Horeca CLA Scale 9.

Your Role at a Glance

As the Rooms Division Manager, you will be responsible for effectively leading and managing the day-to-day operational activities of the Front Office team and Housekeeping. With a hands-on leadership style, you motivate, coach, and develop your team to deliver consistent quality and memorable service. A major focus of this role is supporting the continuous development of the team, ensuring they have the skills and knowledge to deliver exceptional guest experiences.

You will oversee the development and management of the hotel strategy, ensuring that experiences are aligned with NH standards and KPIs, as well as initiating, enhancing, and implementing the products and services that NH Maastricht has to offer. You closely monitor service standards, guest satisfaction, and upselling performance, always looking for opportunities to improve results.

Furthermore, you will be involved in managing the annual budget, delivering the set revenue and GOP targets, and collating and analyzing data to support strategic decision making. In this role, you act as the main point of contact for guest-related matters and take care of the day-to-day operations in the rooms department. You will report to the Hotel Manager.

What Makes You a Great Fit

• At least 3 years working experience in a senior management role in a mid/upscale property.
• Experience in leading teams.
• You have a solution-driven mindset and can make and take decisions in the moment.
• A balanced track record in commercial results, quality, and developing teams.
• Focused on results in terms of finance and quality.
• Excellent organizational and analytical skills.
• You are a mature leader, listener, and equally ambitious and driven to get the job done through your team.
• You are proficient in English and Dutch.