Credit Controller EMEA

As a Credit Controller-EMEA, you will have substantial company exposure. You will be working on numerous continuous process improvements as you develop into a subject matter expert. This position is for individuals with a passion for numbers and processes, great communication skills, and technical savviness.

The Credit Control team at IDEXX has a pivotal role in ensuring cash inflow for IDEXX within EMEA. Together with 6 colleagues who speak a combined 10 languages, you will be in daily contact with a full range of customers consisting of veterinary customers, large corporations, and government entities.

This is a temporary position with a duration of 1 year.

Why this role matters:

You will be a key contributor to the financial success of the IDEXX Companion Animal Group (CAG), support business growth, and ultimately contribute to better outcomes for animals’ health.

In this role:

• You will be working within the Credit Control team, with a focus on pet owner master data and invoices.
• The main market will be Germany, but responsibility will also cover other EMEA markets. For this position it is required to speak Dutch and English fluently. Fluency in German is a strong add. Any other European language would be helpful in supporting the broader team.
• You may experience challenging customers who will need your support in developing a payment plan or resolving a dispute. You will need to be comfortable in this environment, able to solve problems, and develop creative solutions.
• You will be tasked with pulling metrics, reports, direct debit runs, and supporting monthly closing activities.
• You will collaborate successfully with other departments within IDEXX and contribute to a great experience for customers.

What you need to succeed:

• You have at least two years of relevant working experience as a credit controller.
• You have technical savvy, are familiar with SAP, and have a solid understanding of Excel.
• You are adept at dealing with pressure, have flexibility, and have an eye for detail.
• You are an effective communicator and have strong negotiating and organizational skills.
• You have proficiency in Microsoft Office, especially Excel and MS Teams.
• You have a high level of accuracy and the ability to work effectively and independently.
• You are a team player with great communication skills and attention to detail.
• You have the ability to deal with changing priorities and challenges.
• You have emotional intelligence, humility, willingness to learn, and the ability to give and receive feedback constructively.
• You possess high ethical standards and a positive attitude.

What you can expect from us:

• This is a hybrid role based out of our Hoofddorp location, with a minimum of eight days a month onsite.
• Opportunity for annual bonus.
• On-the-job training and career advancement opportunities.
• Additional benefits include, but are not limited to, gym benefits, wellness resources, volunteer paid days off, bike plan, and more.
• 25 days holiday per year.
• Retirement/pension contribution paid by IDEXX.