Service Data Analyst

This role helps take the service support organization to the next level through better use of data. You help the TSS Milking team make more informed decisions by turning service data into clear insights and practical recommendations.

You are the person colleagues turn to when they want to understand what the data is telling them. You advise team members on how to use dashboards, reports, and analyses to their advantage, helping them make better decisions in their daily work.

Alongside your analytical work, you contribute to improving the quality and availability of data. You work closely with data specialists, engineers, and service teams to strengthen data sources, ensuring the team can rely on accurate information and gain valuable insights from it.

What is your role?

Key responsibilities include:

• You work within the TSS Milking team and help them make better decisions using data in their daily work.
• You take ownership of service dashboards and ensure they reflect reality and are actively used by the team.
• You analyze data such as support tickets and release data to identify patterns, anomalies, and underlying causes.
• You combine quantitative data with input from technicians and service teams to build a complete picture.
• You sit with colleagues to understand their questions and help translate them into meaningful insights.
• You turn insights into concrete improvements and support the team in applying them in their daily work.
• You work with data specialists and engineers to improve data quality and availability where needed.

What is your experience?

You enjoy turning data into insights that help others make better decisions. You have a strong drive to improve and know how to bring others along with your ideas, recommendations, and way of thinking. By combining analytical skills with clear communication, you make sure your insights lead to action and lasting improvements.

Additionally, you bring:

• At least 3 years of experience in a data analyst or similar business-focused role.
• Strong analytical skills and the ability to uncover patterns and root causes.
• Experience with BI tools such as Tableau or Power BI and solid SQL skills.
• The ability to clearly communicate insights and influence decisions across teams.
• Comfort working with data that includes human input and is not always fully structured.
• An interest in working closely with operational or service teams.

For this position, we can only consider candidates who already have the unrestricted right to work in the Netherlands. Applications from candidates who require visa sponsorship, including Highly Skilled Migrant sponsorship or a search year residence permit, will not be considered.

What you can expect from us

• An international working environment with opportunities for own initiative and entrepreneurship.
• Excellent working conditions, including up to 8 weeks of vacation per year and a good pension scheme.
• You have the option to participate in a preventive medical examination.
• During the Christmas period, Lely closes its door for two weeks.
• Good growth opportunities: you are in control of your development and can choose from various training courses through our Lely Academy, from personal development to job-specific training.
• Our modern Lely Campus offers daily access to extensive sports facilities: an indoor gym, outdoor padel courts, an outdoor basketball and volleyball court, table tennis and table soccer. You can join Hyrox workouts or sign up for personal training - and challenge your colleagues during an active break.
• Enjoy fresh coffee and tea from our own barista, with milk straight from our farm, as well as a healthy and affordable company restaurant.
• A healthy work-life balance thanks to our hybrid work policy: you work at least three days a week on Campus, with flexible working hours and plenty of room to spend extra time on site (between 06:00 and 20:00).
• A free shuttle bus will take you to and from the metro in Maassluis, so your workday starts and ends smoothly.
• Successes need to be celebrated: from anniversaries to Christmas parties - at Lely we know how to do it!

About Lely

We believe in a sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and farming expertise.