Content Vendor Manager

The Content Vendor Manager plays a key leadership role in driving Kluwer Law International's (KLI) end-to-end content production as well as vendor management initiatives. This position is central to the success of KLI content strategies, ensuring they are closely aligned with product strategy and business objectives. The consultant is also responsible for advancing vendor relationships and improving related processes, all while supporting divisional program alignment.

As a Content Vendor Manager, you are tasked with optimizing both content production processes and vendor outcomes. This role is critical to achieving efficient, effective, and strategic management of content within the organization.

Key Responsibilities:

E2E content process/production management

• Manage E2E content delivery through vendors.
• Apply best practices to optimize content workflows for efficiency and quality.
• Oversee the entire content lifecycle for primary and secondary content—from maintenance, enrichment, and release—ensuring all steps meet standards and KPIs.
• Co-operate with KLI product and content teams to translate their requirements into process and solution, acting as a partner to help deliver on product and content roadmaps.
• Co-operate with WK stakeholders (sourcing, division) and ensure alignment on strategy delivery and KLI needs.

Vendor management

• Manage vendors delivering services with best quality and efficiency.
• Negotiate prices and terms for specific tasks/projects with vendors and ensure that prices are aligned with agreements.
• Oversee and optimize vendor relationships, ensuring compliance with Statements of Work (SOW), Service Level Agreements (SLA), and rate cards.
• Drive key content and vendor-related projects from start to end, ensuring alignment with business goals, customer needs, and designated budgetary parameters.
• Optimize vendor services and spending by benchmarking vendor costs and outcomes.
• Drive the strategic shift from managed services to SaaS and AI, with a focus on automation.
• Monitor vendor and content system performance and quality metrics, using data to drive ongoing improvement.
• Recommend and implement best practices for continuous process improvement in projects implemented by vendors.
• Implement AI where possible to bring value and optimize processes and procedures for efficiency and quality.
• Drive key content and vendor-related projects to ensure divisional program alignment.
• Process vendor invoices promptly using accurate budget codes and amounts.
• Lead all KLI activities on print vendor management and invoicing.

Supporting leadership and strategy

• Collaborate closely with Product and Content team members to ensure content production strategies are aligned with broader product and business goals, specifically those associated with the KLI Product roadmap and VisionApp strategy.
• Offer strategic guidance across diverse projects to maintain alignment with product and content operation objectives.
• Lead content operations cost reduction strategies for LRUS and KLI, transforming these strategies into sustainable initiatives and effectively implementing them.
• Serve as KLI's representative in key content operation initiatives in the wider L&R division.
• Conduct regular meetings and maintain effective communication with GBS’s Strategic Sourcing and Procurement team to exchange insights and strategies regarding sourcing and vendor management.
• Advocate for KLI’s business requirements and drive impactful outcomes.

Managing vendor offshore team

• Cultivate and oversee an environment of collaboration, accountability, and continuous learning, ensuring that vendor team members are aligned with organizational objectives and possess the necessary skills to deliver high-quality results.

Requirements:

• Minimum 5 years of experience in a similar role.
• Master’s degree in business, Law, or related field.
• Experience in vendor management business processes.
• Experience in legal content/data is an advantage.
• In-depth conceptual and practical knowledge in vendor management, content, process optimization, and content metadata.
• Knowledge of best practices and awareness of the competition and market differentiators.
• Ability to solve complex problems and exercise judgment based on the analysis of multiple sources of information.

Skills:

• Strong communication skills.
• Financial literacy.
• Self-organized professional.
• Understanding across diverse, global teams.
• Capable of influencing others to adopt new perspectives.
• Ability to lead change initiatives.

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