Senior Product Manager

🛠️ Shape post-purchase tools and smarter shipping for 30k+ merchants from Eindhoven. Join Sendcloud on our mission to solve shipping globally! 🚀

The post-purchase moment is where shipping either builds trust or breaks it — and it's where thousands of Sendcloud merchants feel the most pressure. This role owns how we turn shipping data and automation into fewer support tickets, more predictable deliveries, and a smoother experience for merchants and their customers alike. As we push intelligence and AI deeper into the platform, the vision you set for Shipping Intelligence and Support Automation will shape how millions of parcels are tracked, explained, and resolved across Europe.

The Role

• As the Senior Product Manager for Shipping Intelligence & Support Automation, you own the strategic direction and roadmap for how Sendcloud uses data and automation to improve the post-purchase experience.

• Own the balance between short-term wins and long-term innovation, keeping Sendcloud ahead of the market on delivery predictability and proactive support.

• Act as the connective tissue between Engineering, Data Science, and Customer Support, translating merchant pain into scalable, intelligent features.

• Serve as the go-to consultant for Commercial, Operations, and Legal teams on everything within your area of responsibility.

What you'll do

• Define the vision and roadmap for Shipping Intelligence and Support Automation, balancing near-term impact with long-term innovation.

• Lead continuous discovery through user interviews and data analysis — including AI-driven insights — to uncover smarter shipping tools and automated support workflows.

• Drive business impact by improving delivery predictability and reducing support tickets per shipment through intelligent automation and proactive communication.

• Collaborate cross-functionally with Engineering, Data Science, and Customer Support to build and scale features powered by underlying intelligence models.

• Ensure business value and ROI by aligning the roadmap with core business goals and grounding decisions in data and financial analysis.

• Act as a strategic consultant to Commercial, Operations, and Legal teams, communicating product progress and impact clearly to leadership and external stakeholders.

• Monitor the market on carrier capabilities, distribution trends, and shipping regulation to keep the platform competitive and compliant.

What you bring to the table

Personally

• You have deep empathy for the customer and get energised by solving real merchant pain, not just shipping features.

• You thrive in a fast-changing, high-growth environment — hands-on, highly proactive, and comfortable when the map doesn't fully exist yet.

• You are a structured thinker who lets data and evidence lead the decision, not opinion or noise.

Professionally

• 5+ years of product management experience, ideally in high-growth SaaS combined with shipping, distribution, or third-party logistics (3PL), delivering complex, data-rich products.

• Proven ability to lead and deliver large-scale, end-to-end (A–Z) projects on time within demanding operational environments.

• Experience conceptualising and shipping features that leverage AI and machine learning to drive product value.

• A strong commercial mindset and clear understanding of how carrier performance shapes business models, key metrics, and growth levers.

• Excellent communication in English, with a track record of working seamlessly across Engineering, Commercial, and Operations.

• A degree in business administration, supply chain management, logistics, or a related field is a strong plus.

Our Values

• 💩 No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don't just talk about problems, solve them.

• 🎯 Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.

• 🎠 Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you're the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.

Benefits

🧠 Brain Benefits - €2,000 learning budget · Courses, certifications & conferences · Growth in an international team

🌴 Time Benefits - 28 days of paid vacations per year · Extra day off on your birthday · Swap public holidays for meaningful ones

✈️ Sabbatical Benefits - 4 weeks fully paid every 3 years

🏡 Home Benefits - Flexible hybrid model (3+ days/week in office) · €500 home office budget

💪 Body Benefits - Company gym · Free lunch every Monday · Fresh fruit · Barista coffee

🚌 Travel Benefits - Monthly commuting allowance

🪑 Future Benefits - Pension scheme · Employee discount programs

🐾 Vibe Benefits - Dog-friendly office · After-hours drinks at the Sendcloud Bar