EMEA Customer Fulfilment Specialist

At Canon, you’ll get the support and encouragement you need to grow from people who share your ambition. We’ll invest in your professional development to help you learn and progress in your role with us. You’ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Job Description

The EMEA Customer Fulfilment Specialist monitors the end-to-end Quote to Invoice process and manages critical exceptions and escalations, acting as a senior advisor and trainer for customer fulfilment colleagues and controlling key critical activities.

Responsibilities

Your key responsibilities will be to:

1. Act as a trusted advisor to the Order Management Team on processes that are outside of the standard flow. Involve other stakeholders to ensure impact on the end-to-end process is understood. Support standardization and automation.
2. Create new process maps and SOPs and support the Order Management team with training and implementation of new processes.
3. Monitor the end-to-end process, analyze data, and develop relevant reports. Identify and manage opportunities to improve processes and customer experience through data. Manage critical exceptions and process escalations.
4. Be actively involved in the expert community and share best practices with the Order Management Team.
5. Manage orders, queries, and claims from order entry through to delivery shipment of product to customer, meeting KPIs and quality metrics.
6. Interface with various levels of sales, operations, and other functional groups to ensure order flows appropriately.
7. Monitor order-related compliance of delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to always be capable of providing information and communicating business requirements effectively with all stakeholders.
8. Support the Order Management team with ISO9001 activities and continuous improvements.

Qualifications

We are looking for someone with:

1. 3–5 years of experience in a relevant or similar field
2. Strong analytical and problem-solving skills
3. Proficient knowledge of MS Office, especially Excel
4. Proficient knowledge of PowerBI, developing and working with reports
5. German language skills are required
6. Good verbal and written communication skills
7. Ability to work independently and have good social skills
8. Change management skills
9. Proactive and entrepreneurial mindsets
10. Excellent combination of flexibility and accuracy
11. Strong business acumen and understanding
12. Team player

Canon Core Behaviours

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others