Program Manager, Workplace

As part of the Global Enterprise Operations organisation, the successful individual will play a pivotal role in the global Workplace team. This team is focused on providing an efficiently run, safe, amazing, inspiring, and consistent experience for colleagues, visitors and partners. The main responsibilities of the Workplace team are to create an excellent and best-in-class workplace environment and experience to enable Netflix employees to do the best work of their lives and to help drive the business forward.

The successful candidate will be a strategic and thought leader who is highly adaptable, proactive and resourceful.

The Role

As Program Manager, Workplace, you'll own the cross-regional program portfolio and the governance framework that keeps that operating model coherent, driving consistency across regions, maintaining performance visibility for leadership, and making sure execution on the ground stays aligned with global Workplace strategy. You'll operate as a peer to regional and global Workplace directors, representing Workplace in director-level forums.

What You'll Do

• Own the global Workplace program portfolio: playbooks, baseline standards, and consistent communication and engagement across tools, tone, and process
• Drive cross-regional program execution end-to-end, including global Workplace initiatives, multi-regional RFPs and standards deployment
• Identify local best practices and scale them for greater global consistency, partnering with regional leadership on strategic workstreams
• Own the vendor governance framework: governance structure, supplier management rhythms, QBR cadence, and SLA accountability across regions (day-to-day financial and operational execution sits with vendor partners and local Workplace teams)
• Ensure vendor performance is tracked, escalated, and managed consistently, equipping regional Workplace teams to hold vendors accountable at the site level
• Own the Workplace metrics framework: assess and report on performance, identify strengths and gaps, and maintain cross-regional performance visibility for leadership
• Serve as the liaison for reporting and systems integration across the Workplace organisation

What We're Looking For

• 6 years+ proven program management experience across complex, multi-region portfolios
• Background in workplace, real estate, or operations, with good instincts for what's happening on the ground across sites
• A track record of building and maintaining governance rhythms: reporting cadences, performance tracking, escalation frameworks
• Experience with vendor and supplier management, including governance structures, QBR cadences, and SLA frameworks
• Ability to connect the dots across functions, partnering effectively with Data/Tech, EHS, Finance, and regional Workplace teams
• A clear, concise communicator who can synthesise cross-regional complexity for senior leadership
• Self-directed and comfortable building structure in ambiguity, without a defined playbook
• Proficient in navigating complex datasets via Excel and similar platforms, with a proactive mindset toward integrating AI to enhance operational efficiency