Product Success Partner

Product Success Partner at Unit4

Unit4 is an agile, fast-growing cloud company focused on redefining Enterprise Resource Planning (ERP) for mid-market people-centric organisations. Its purpose is to improve how people work by focusing on what truly matters.

At Unit4, Product Success Partners (PSPs) bring deep product expertise into the customer journey, helping customers unlock more value from their Unit4 solutions through Success4U. Working alongside Customer Success Managers, PSPs turn product capability into measurable outcomes by driving adoption, optimisation, and value realisation.

What you’ll do

• Partner with Customer Success Managers to shape and evolve customer Success Plans, linking business goals to product adoption and measurable value.
• Use deep product knowledge to identify adoption gaps, optimisation opportunities, and best-practice pathways across Unit4 solutions.
• Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
• Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths.
• Bring the voice of the customer back into Product, Engineering, and Customer Experience teams to influence continuous improvement.

Qualifications

• Minimum of 4 years of experience as technical customer support or technical consultant in the area of ERP.
• Experience in Customer Success, consulting, implementation, or enterprise SaaS/ERP roles.
• Strong ability to translate product capabilities into business value and guide customers towards measurable outcomes.
• Confidence in working with customers on adoption, optimisation, and value realisation.
• Ability to turn ambiguous customer needs into clear recommendations, practical actions, and next steps.
• Knowledge of ERPx and related domains such as reporting, configuration, extensibility, APIs, and Extension Kit is a strong advantage, along with an understanding of SQL and data.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, Customer Success Managers, Product, Engineering, Support, and consulting teams.
• A proactive, consultative mindset with a strong focus on customer value, best practice, and continuous improvement.

What we offer

• A culture built on trust and accountability, giving you the freedom and autonomy to be successful and make an impact.
• Balance through Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits.
• Growth opportunities with the tools and guidance required so that you can focus on what really matters to you and achieve your best work.
• Talented colleagues, role models, and mentors to work, learn, and be inspired by some of the best talent in the software industry.
• A commitment to sustainability through initiatives such as the Environmental, Social, and Governance strategy and Act4Good programme.
• A safe and inclusive working environment supported by Employee Resource Groups, which are open to all.

Background check

This role may require security clearance for customer projects and access to sensitive customer data. After acceptance of an offer, background checks may be requested, subject to applicable local laws. Such checks may require disclosure of personal information including criminal record declaration, right to work, personal identification, and work history.