Senior Engagement Manager Sales

Atlassian is hiring a Senior Engagement Manager to join the Advisory Services team as an individual contributor. This is not a managerial role.

Atlassian can hire people in any country where it has a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually as part of being a distributed-first company.

Your future team

The Atlassian Advisory Services team is a globally distributed group of Atlassian experts passionate about driving customer success. Advisory Services team members engage with large strategic and enterprise organisations facing complex business challenges to help them deliver effective solutions to their users. The team provides trusted advisors who help orchestrate successful outcomes and maximise the value of Atlassian investments.

The Senior Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.

What You'll Do

• Be the primary contact for Advisory Services engagements, driving direction throughout the engagement lifecycle and facilitating collaboration to ensure efficient delivery of customer outcomes.
• Lead proactive scope management to keep the team aligned with the engagement vision and the client’s desired outcomes, while balancing time and resources and identifying future opportunities for growth and expansion.
• Accelerate time to value by applying project and program management expertise to ensure efficient, high-quality delivery for clients.
• Cultivate enduring client relationships through consultative skills, clear and consistent communication, and monitoring and reporting on the value generated from the engagement.
• Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address business drivers.
• Travel up to 30% domestically and, in some cases, internationally for internal and customer-facing events.

Your Background

• 10+ years of experience within SaaS companies, similar product organisations, or technology consulting firms, with a track record of managing large-scale projects and programs.
• 5+ years in Professional Services, Technical Consulting, or customer-facing Success roles, with experience managing client relationships and delivering successful project outcomes.
• Fluency in Dutch and English for business communication.

It’s nice if you have

• PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar recognised credentials that validate your ability to manage professional projects.

Our perks & benefits

To support you at work and play, Atlassian offers perks and benefits including ample time off, an annual education budget, paid volunteer days, and additional resources for health and wellbeing.