VIP Client Assistant (Dutch Speaking)

At flatexDEGIRO SE, the leading and fastest growing online brokerage platform in Europe, the VIP Client Assistant (Dutch Speaking) supports top clients in a dynamic international environment.

Who we are

flatexDEGIRO SE operates one of Europe’s leading and fastest-growing online brokerage platforms. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The company’s technological edge, high efficiency, and strong economies of scale enable continuous improvements in service offering and help set leading standards in terms of product, price, and platform quality.

What tasks can you expect with us?

• Act as the first point of contact for VIP clients via phone and email.
• Handle service calls and emails related to news, corporate actions, margin calls, mass communications, fee changes, and similar topics.
• Ensure all inquiries are handled empathetically and that key steps are followed to de-escalate situations.
• Manage and de-escalate client complaints, including proper reporting for formal complaints.
• Support clients and resolve complex disputes quickly and effectively.
• Work on VIP projects and maintain up-to-date knowledge of upcoming competitor changes, identifying their impact on the company and business.
• Liaise with stakeholders on procedures and process improvements to enhance the VIP client experience.
• Manage VIP client relationships through commercial calls and attendance at physical events.
• Analyze VIP client trends, behaviors, characteristics, and preferences.
• Act as a company ambassador and promote our mission, vision, and goals.
• Maintain close relationships with our top clients.
• Support and improve our open communication culture.
• Foster a culture of excellence to ensure consistent service quality.

What do we want from you?

• Relevant experience in customer support, account management, or relationship management.
• Fluency in Dutch and English with exceptional customer support skills.
• In-depth knowledge of financial products used by retail investors, particularly complex products such as options, futures, and turbos, including trading strategies.
• A degree in Finance, Business Management, or Economics. Applicants with degrees in Hospitality, Law, or Humanities are also welcome if they can demonstrate a strong interest in the financial markets.

As the ideal candidate, you are a true team player with exceptional communication and networking skills. You approach tasks with a quality-driven mindset aimed at enhancing customer value. You maintain a positive, empathetic, and professional attitude, underpinned by a strong ethical framework and integrity. Your problem-solving abilities, effective multitasking, and time management skills are key in our fast-paced environment. You possess sharp analytical thinking and a hands-on approach, ensuring tasks are completed efficiently.

Interested? This is what we offer you

• Good work-life balance.
• 30 days of paid leave.
• An enthusiastic and fun team to work with.
• Personal and professional development with access to relevant courses.
• Transport allowance or related benefits such as a leased electric bike.
• Pension plan.
• A challenging job in an international and fast-growing company.
• A competitive salary.
• A high level of freedom in executing your role and the opportunity to shape your own career.
• The opportunity to participate in a new, enthusiastic team of like-minded professionals.

To make your life easier

You get the freedom to work flexible, meaning you don’t have to work in our office every day, though it’s always fun to come in and mingle with your colleagues. To make working from home comfortable, we offer a €35 internet allowance, provide a company laptop, and offer many home office equipment options such as a chair, screen, and headphones. We also provide gym membership options as an easy way to get into shape.