Talent Acquisition Business Partner

Backbase is evolving into an AI-native organization. As the pace of change accelerates — in our product, our go-to-market, and the way we build teams — Talent Acquisition is becoming a strategic function, not a support function.

We are looking for a Talent Acquisition Business Partner to be the recruitment partner for our Services Department, a complex team to recruit for, with global reach, unpredictable demand cycles, and a delivery-focused talent profile that requires a recruiter who can stay ahead of the curve.

This role sits at the intersection of hands-on delivery and strategic partnership. You'll own the full recruitment cycle for the Services department, building real relationships with hiring managers, aligning priorities, and being the person in the room who brings insight, not just candidates. You'll also lead and develop two recruiters, helping them grow while keeping the team's standards high.

What you'll do

• Strategic partnership with Services: Be the dedicated TA partner for the Services department, acting as a trusted advisor who understands the team's structure, priorities, and challenges. Run weekly stakeholder check-ins, align on hiring plans before demand hits, and ensure TA commitments are delivered with clarity and pace. You're accountable for the relationship, not just the roles.
• End-to-end recruitment delivery: Own the full recruitment cycle for your portfolio, from intake and requirement-setting through to offer. Lead structured intakes that produce real clarity on the brief. Run candidate pipelines with discipline, maintain healthy conversion rates, and keep a clear view of what's open, upcoming, and on-hold at all times. Escalate early when demand outpaces capacity.
• Sourcing & pipeline building: Source proactively for assigned roles, choosing channels based on the market and the profile. Build and maintain passive pipelines for high-priority and recurring role types so you're never starting from zero. Use Backbase EVP messaging consistently in outreach and apply candidate feedback to refine it over time.
• Market insight & data-led advising: Use market data to advise hiring managers on realistic expectations, talent availability, time-to-hire, and compensation benchmarks. Track competitor hiring activity and surface relevant signals to your HRBP. Your value isn't just filling roles; it's helping the business make better hiring decisions.
• Structured assessment & quality of hire: Run structured screening aligned to the role brief and competency model. Challenge inconsistent or unconvincing interviewer feedback and help protect the quality bar.
• AI-assisted recruiting: Use AI tools actively to improve the quality of briefs, outreach, and research. Keep ATS data clean and support team reporting. Use pipeline data to manage role health and communicate progress with confidence.
• Team development & contribution: Lead and develop two recruiters, giving structured feedback, supporting their development, and helping them grow without doing the work for them. Share learnings and best practices in team rituals and retros. Contribute to team initiatives beyond your own portfolio.

Who you are

• Solid full-cycle recruiting experience, ideally within a B2B SaaS, fintech, or professional services environment.
• A track record of genuine stakeholder partnership, where hiring managers come to you for input, not just candidates.
• Comfortable holding the line on quality, including pushing back on a weak brief, challenging an unconvincing scorecard, and advocating for the candidate experience.
• Experience using or implementing AI tools in a recruiting workflow.
• Data-literate, using pipeline metrics and market benchmarks to frame conversations with hiring managers.
• Experience mentoring or guiding experienced colleagues, with readiness to step into a lead role.
• Structured and organised under pressure, able to manage a complex portfolio across multiple markets and communicate clearly when things shift.
• Already based in Amsterdam, as in-person presence matters for building strong relationships with the Services team.

Key benefits

You own what you ship

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

The work is the standard

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

Ambition without ego

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

Real AI, running in real banks

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

Grow while you build

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

17 offices. One mission.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Wellness that goes the distance

Real support built for the long game. We invest in the people who build the product, not just the product.