Senior Claims Handler (m/f/d)

At Allianz Commercial, we are committed to delivering superior claims experiences to our customers: before, during, and after a loss. We are looking for a new Senior Claims Handler to join our team based in Rotterdam.

Reporting to the Head of Claims Belgium & Netherlands, you will play a key role in ensuring effective and efficient claims handling across the lines of business in scope. Your responsibilities will include creating and maintaining strong, professional relationships with brokers, collaborating with other departments to ensure accurate claims administration, and completing general claims administration tasks. You will manage a portfolio of clients and serve as their primary point of contact for all claims-related matters.

To excel in this role, you’ll bring a combination of technical expertise, customer focus, and a collaborative mindset. You’ll be a trusted partner for our clients, brokers, and internal teams, ensuring claims are handled with precision, efficiency, and care.

Some of your specific responsibilities could include:

• Handle end-to-end both local and international claims in Engineering.
• Input, process, and maintain accurate claims records, including reserves and payments, for designated accounts.
• Produce management information reports, such as monthly major claims movements.
• Prepare referral documentation and materials as needed.
• Report loss information internally and externally.
• Work with other teams during the claims handling process, such as Risk Consulting, Underwriting, and Operations, as well as with colleagues in our offices abroad.
• Participate in IT and digital projects to share your technical insights, for example as a Subject Matter Expert.

What You’ll Bring to the Role

• Significant experience in handling claims for corporate clients, with a strong focus on Engineering lines.
• Solid understanding of coverage principles and claims resolution strategies.
• Strong knowledge of relevant legal frameworks, processes, guidelines, and litigation management.
• Fluency in Dutch and English, as this is a market-facing function in a multicultural environment.
• Knowledge of reserving principles and practices.
• Highly organized, with the ability to prioritize tasks, work autonomously, and meet deadlines.
• Strong interpersonal skills, business acumen, and the ability to negotiate effectively.
• Positive team spirit, with a proactive attitude and eagerness to learn and grow.
• Proficient in Microsoft 365, particularly Excel, with experience using digital claims solutions.
• Ability to integrate AI-driven insights into your work to optimize outcomes and support broader organizational goals.

What’s in it for you?

We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

We believe in rewarding performance with a great compensation and benefits package, with details varying by location, including a generous bonus scheme and pension.

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.

From our support for flexible working, health and wellbeing, including private healthcare and generous parental leave benefits, to helping people return from career breaks with experience that nothing else can teach.

With opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable, we care for the tomorrows of our people, our industry, and our clients.

About Allianz Commercial

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects, and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.