Business Analyst (Home owner)

As a Business Analyst (Home Owner), you play a key role in shaping and continuously improving the systems, processes, and data flows that support Landal’s homeowner business. From the Homeowner Portal to owner use rules, settlements, shared ownership and HOA functionalities, you ensure that business needs are clearly captured, translated into actionable requirements, and delivered across our digital and operational teams. Your work directly enhances the transparency, consistency, and efficiency of the experience we provide to both internal teams and property owners.

Wat je gaat doen

As a Business Analyst at Landal your tasks & responsibilities include:

Requirements Gathering & Analysis

• Collect and analyse business requirements related to owner use bookings, settlements, document handling, news items, shared ownership, and HOA features;
• Translate stakeholder needs into clear functional specifications, user stories, and acceptance criteria;
• Validate requirements with Owner Relations, Finance, Operations, and Digital teams.

Process & System Documentation

• Map and document end-to-end processes across systems such as Maxxton, the Homeowner Portal, CRM, and financial platforms;
• Identify process gaps, risks, dependencies, and improvement opportunities;
• Maintain accurate and up-to-date documentation of business processes and functionalities.

Stakeholder Collaboration

• Collaborate closely with Owner Relations, Finance/SSC, Park Operations, Digital teams, and external vendors;
• Facilitate workshops, requirement clarification sessions, and alignment meetings;
• Ensure business requirements are properly understood and prioritised.

Delivery Support & Testing

• Support Product Owners with backlog refinement and scope definition;
• Prepare test scenarios and participate in functional and UAT testing;
• Validate system behaviour against requirements, including owner use rules, HOA configuration, shared ownership access, and document visibility.

Data, Compliance & Reporting

• Analyse data flows related to settlements, financial postings, document delivery, and owner identity;
• Support compliance with relevant regulations and internal controls;
• Contribute to data quality improvements across homeowner processes.

Wie je bent

To be successful in this role you:

• Have experience as a Business Analyst or in a similar analytical role;
• Have strong skills in requirements gathering, process mapping, and documentation;
• Are able to translate operational and financial needs into clear functional requirements;
• Have excellent communication and stakeholder management skills.

Ideally you also bring:

• Familiarity with property management, hospitality, or homeowner-related business processes;
• Experience with systems such as Maxxton, CRM tools, or financial ERP systems;
• Understanding of settlement processes, owner use rules, shared ownership, or Homeowner Portal functionalities.

Wat we je bieden

• An annual contract with a trial period of one month, with the intention of ultimately offering permanent employment;
• A bonus scheme;
• 27 days' holiday for a full-time working week, with the option to purchase 10 additional days off;
• Flexible working hours and the possibility of partly working from home;
• A working from home allowance of €2.45 per home working day;
• Training and education options;
• Participation in the Recreation pension fund. The standard retirement date in this scheme is 67 years. The premium for this old-age pension is 21.8% of the pension basis, with Landal and you each paying half;
• Possibility of paid additional maternity and parental leave;
• Various group insurance policies, including free continuous travel insurance for you and your family;
• A favorable staff booking scheme.

Unfortunately, for this position Landal is not able to support relocation or sponsor a work visa in the Netherlands. Therefore, only applicants who are already residing in the Netherlands and hold a valid work permit can be considered.