Customer Success Manager

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of valued customers. The role focuses on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.

At Meltwater, this is more than just a job—it's a pathway to personal and professional growth. You'll work in an environment that cultivates talent, fosters mentorship, and supports development alongside seasoned account managers and leaders committed to your success.

What You'll Do

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring

• A Bachelor's degree or higher is preferred for this role.
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• Exceptional written and verbal communication skills in English and Dutch.
• Willingness to work in a hybrid schedule, with 4 days a week in the office.
• The ability to legally work in the country of hire is required for this position.

What We Offer

• Flexible paid time off for enhanced work-life balance.
• An 8% holiday allowance on total earnings, including bonuses and commissions.
• Travel expense coverage to the office if you reside in an eligible area.
• A retirement plan.
• Reduced gym membership fees within the office building.
• Complimentary CalmApp subscription for you and your loved ones.
• An energetic work environment with a hybrid work style.
• A family leave program that grows with your tenure at Meltwater.
• Ongoing professional development opportunities to elevate your career.

About Meltwater

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our technology empowers 27,000 customers around the world to make better business decisions through data. Behind that is a global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for customers.

You'll join a culture where employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.