SAP IS-U Lead – Client Contact Center

Job Description

At Accenture, we are shaping the future of utilities. We are looking for a Senior S/4 Utilities Consultant with a strong track record to lead complex transformations and deliver high-impact SAP solutions.

In this role, you will operate as a bridge between business stakeholders and delivery teams, ensuring that S/4 Utilities solutions directly support critical water utility processes. You will take ownership of translating business demand into scalable, high-quality system solutions while driving delivery excellence across the full lifecycle.

You will join a dynamic environment where business process expertise, SAP technology, and DevOps delivery come together to modernize utility landscapes and enable sustainable, efficient operations.

THE WORK

You will act as a thought leader and trusted advisor, bringing deep S/4 Utilities expertise combined with strong stakeholder management and delivery coordination capabilities.

Key responsibilities include:

• Acting as the single point of contact (SPOC) for S/4 Utilities-related initiatives within your domain
• Bridging business stakeholders with offshore/onshore delivery teams
• Translating utility business needs into end-to-end SAP solutions
• Driving demand intake, prioritization, and delivery planning within Agile/DevOps frameworks
• Leading design, configuration, testing, and deployment activities
• Ensuring quality, governance, compliance, and change management adherence
• Managing risks, dependencies, and stakeholder expectations proactively
• Driving continuous improvement across processes, systems, and delivery ways of working

You will take a leading role in enabling efficient operations across core utility processes such as billing, metering, contract management, and integration with finance.

PEOPLE

You will collaborate with highly skilled professionals across Accenture and client organizations. As a senior team member, you will:

• Build and maintain strong client relationships at multiple levels
• Facilitate workshops and guide business stakeholders in decision-making
• Coordinate distributed teams and drive delivery through influence and leadership
• Support and mentor junior consultants, contributing to capability growth

You will be part of a culture that values innovation, collaboration, and continuous learning, with access to global expertise and best practices.

PROCESS

You will be responsible for end-to-end delivery excellence, ensuring that S/4 Utilities solutions are aligned with business objectives and delivered with speed and quality.

Core focus areas include:

• Contract management
• Tariff structure and rate determination
• Complex daily billing scenarios
• Regulatory specifics
• Meter-to-cash processes (including billing and invoicing)
• Device and meter management
• Move processes (move-in/move-out)
• Exception handling and regulatory compliance
• Integration with SAP Finance and related domains

You will drive structured delivery by managing:

• Backlog prioritization and sprint/release planning
• Functional design and solution validation
• Test coordination and defect resolution
• Deployment, hypercare, and operational support

TECHNOLOGY

You bring strong expertise in S/4 Utilities and its integration landscape, enabling you to advise clients on system architecture, design decisions, and transformation paths.

You understand how S/4 Utilities connects with:

• SAP FICA / SAP Finance
• SAP S/4HANA environments
• Customer service (SAP CX – Customer Service) and operational systems
• Broader utility IT landscapes

Experience with DevOps, Agile delivery models, and S/4HANA transformations will allow you to operate effectively in modern delivery environments.

DATA & GOVERNANCE

You will ensure transparency and control across delivery by:

• Providing structured status reporting and KPI tracking
• Managing risks, issues, and dependencies
• Ensuring adherence to IT governance, compliance, and audit requirements
• Driving continuous improvement based on data insights and performance metrics

WHO WE ARE

Accenture Technology leverages deep industry expertise, leading SAP capabilities, and a global delivery network to solve clients’ most complex challenges. Our SAP practice helps organizations transform their core processes using the latest technologies, including S/4HANA and industry-specific solutions.

Within the Utilities practice, we focus on enabling water companies to become more efficient, resilient, and sustainable through digital transformation. You will play a key role in delivering these outcomes.