Customer Success Manager (NL & DACH)

At OpenUp, our mission is to make mental well-being accessible to everyone. Following a ‘high tech & high touch’ approach, we support companies, their employees, and their families with proactive and practical mental health services.

Through our digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. As we believe that mental and physical well-being are deeply connected, we have also added Lifestyle Experts to our offering, focusing on nutrition, exercise, and sleep. We offer a truly holistic approach that helps people take ownership of their health.

OpenUp was ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025 and is continuously growing. We are expanding our international teams and we are searching for like-minded talent. We are already serving 2000+ companies (e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds), through which 600K+ employees have access to our product.

About the role

As a Customer Success Manager (NL & DACH), you will start as an Implementation Consultant for the first 6 months and then progress into a CS Consultant. This gives you time to learn how we implement our product and set up our clients for success.

Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services. With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction.

The role

• Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion
• Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts
• Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations
• Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth
• Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey
• Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services

What you'll bring to the team

• 2+ years' experience in either HR, Sales, Customer Service/Success or related role
• Skilled in engaging with and influencing stakeholders at various levels
• Ability to understand and leveraging customer success metrics and engagement indicators
• Ability to handle multiple projects and priorities in a dynamic environment
• Strong project management and organizational skills
• High positive energy with exceptional communication and interpersonal skills
• Interest - and experience - in leveraging AI to be effective and efficient in your work
• Background in mental health advocacy or related fields is an ideal
• Prior experience in a fast-paced, growth-oriented company is a plus
• Fluent English, German and Dutch language skills are a must-have

What we'll offer you in return

Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament!

• 27.5 vacation days per year
• €1500 annual personal development budget
• ClassPass: we contribute towards your membership
• Monthly home internet/phone contribution (50EUR)
• Daily healthy and vegetarian lunch at our office
• Regular office yoga, meditation classes or breathing exercises
• Flexible work model (hybrid and options for remote work)
• Monthly drinks and company wide summer fest and other fun activities
• Free and unlimited access for you and your family to all our products, including our psychologists

Other things to note

Ideally we're looking for someone to start as soon as 1st May, so we're hoping to move through our process pretty quickly!