Customer Support Specialist (French market)

Entrepreneurs deserve better insurance. Fast, simple, fair—that’s what we deliver at Insify. Our 100% digital platform helps entrepreneurs get the coverage they need in just two minutes. No paperwork, no endless calls—just seamless, smart insurance.

If you're ready to join a team that embodies grit, makes a meaningful impact, cares deeply for our customers, and embraces an entrepreneurial spirit, we invite you to become part of our innovative journey at Insify.

Your Mission 🚀

As a Customer Support Expert, you'll be the voice of Insify, ensuring every customer gets a smooth, top-notch experience and appropriate advice on their insurance needs.

What you will do

• ✅ Assist customers via email, chat, and phone with clarity and empathy. You’ll go above and beyond to create “wow” moments for clients, tackling challenges with a solutions-first approach.
• ✅ Continuously improve the customer experience, collaborating across teams—your ideas will make a difference!
• ✅ Provide feedback to refine our products and processes, always keeping the customer at the centre.
• ✅ Grow and evolve with us

What you'll bring

• ✔ Fluency in French (written & spoken) — this is non-negotiable!
• ✔ Available full-time.
• ✔ Enthusiastic, motivated, and ready for challenges - you do not give up easily.
• ✔ Strong communicator with great attention to detail.
• ✔ Independent yet a team player—thriving in a small but dynamic team.

Bonus points if you:

• 🎯 Have experience in a regulated sector (insurance, banking, fintech) or customer support
• 🎯 Have worked in a startup before and love the fast-paced environment

Why Join Us?

• 🏡 Hybrid work – 2 days remote per week
• 🚆 Travel reimbursement – we’ve got your commute covered
• 🏖 25 vacation days – plus an extra day off on Christmas Eve (if it’s a weekday!)
• 🏋️‍♂️ 50 EUR/month well-being budget – for gym, UberEats, or whatever you like!
• 🎉 Epic team events – drinks, offsites, parties, merch, and more
• 💻 MacBook – because you need the best tools to shine
• 🚀 Career growth – leadership programs, coaching, and real impact!