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Supervisor, Data Center Customer Operations
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Joining our operations team means that you will be at the forefront of maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to data center customers.
The Supervisor, Data Center Customer Operations provides immediate supervision to a unit or group of employees. This role assigns tasks, monitors work at frequent intervals in the Data Center, and maintains team schedules and workflow.
Responsibilities
Leadership
- Provides immediate supervision to a unit or group of employees
- Assigns, instructs, and supervises the team
- Plans core duties for the team to complete
- Ability to manage and supervise a project team
- Manages personnel compared to workload, which could include support from other Data Centers
- Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program
Systems Support
- Troubleshoots and resolves reported or detected faults by investigating the issue, identifying the cause, and implementing the required fix
- Summarizes findings during troubleshooting and produces Incident Reports for the customer
- Performs troubleshooting and supports customers
Installation
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales, and installs new cables
- Performs testing of cables before handing them to the customer
Vendor Management
- Manages, briefs, and instructs vendors for installation, testing, and labeling
Maintenance
- Performs preventive maintenance to Data Center equipment to prevent faults from occurring
Project Management
- Handles multiple projects and assists in designating work to the team
Technical Expertise
Extensive knowledge in network and equipment platforms, systems, circuits, and telecom.
Qualifications
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience.
Equinix is the world’s digital infrastructure company. We interconnect industry-leading organizations such as finance, manufacturing, retail, government, healthcare and education across a digital-first world.
When Equinix was first established in California in 1998, our vision was to create a place where the information-driven world could grow and thrive. Since that time, we have evolved and grown, and today, our global footprint spans 260 data centers across 33 countries on 6 continents.
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