Customer Care Manager -- Poultry

Using your technical education and commercial sense, you will grow the sales of Service Business Products such as Service Level Agreements (SLAs) and spare parts. Visiting food producers that use JBT Marel equipment, you convince them to use our services, process knowledge and parts, improving the performance and reliability of their processes and systems.

You spot opportunities, propose solutions that add value to the customer, and close the deal. With your commercial sense, you enjoy selling value, such as Total Cost of Ownership, improved machine performance, higher throughput, and quality, in a competitive market.

Your day-to-day will look a lot like this:

• Visiting customers and prospects, identifying opportunities for sales of Service Business Products and parts, including arranging, preparing, and reporting these visits.
• Independent handling of the entire sales process, including offering solutions matching your customer’s needs.
• Cooperate with Service Area Managers for regional and industrial information, Service Engineers as your eyes at the customer, and Account Managers who sell new equipment.

Since this is a commercial role, performance is measured by the number of visits completed, volume of created opportunities, and hit rate.

Who are we?

JBT Marel is a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, the company contributes to creating a world where quality food is produced sustainably and affordably.

What kind of a person are you?

You understand machines and equipment and like to manage and organize your own work. You also have experience in sales of complex equipment or high-value services. You want to be the trusted advisor for your customers; customer centricity is essential.

In order to be successful in this challenging role, we are looking for the following in your profile:

• Education in a technical area, such as Mechanical, Electrical, or Mechatronics Engineering, or in Business Engineering.
• Minimum 2–3 years’ experience in a technical environment, preferably at a manufacturer of capital equipment.
• Minimum 2–3 years’ experience in sales of services or capital goods.
• Understanding of the food processing industry is an advantage.
• Comfortable speaker in English.
• Independent worker, able to schedule your own tasks and week planning.
• Willing to travel approximately 25% of your time.

About JBT Marel

At JBT Marel, the contribution of employees leads to the success of the business.

• The company is committed to its employees and provides development and opportunities to help you be the best version of yourself at work, at home, and in your community.
• It fosters a genuine inclusive team culture with collaborative working across global teams.
• We encourage development

Ensuring new experiences and challenges at JBT Marel to support your growth.