(Senior) Generative AI Engineer (f/m/d)

Artificial Intelligence is a core driver of the future at Trusted Shops, helping solve complex challenges, scale operations, and create intelligent customer experiences. The company is growing its AI capabilities with an AI-first mindset, where AI is integrated from the ground up to power the solutions of tomorrow.

Trusted Shops is taking the next step: shaping the future of Agentic Commerce – where AI doesn’t just support decisions, but acts with purpose, responsibility, and impact.

Your Key Responsibilities

As a Generative AI Engineer (f/m/d) in the AI Solutions Team, you’ll play a key role in developing the intelligence that drives products, services, and internal processes forward.

• Build production-ready GenAI systems: Train, fine-tune, and deploy models for business-critical use cases like churn prediction, content generation, and trust scoring. Take full ownership of end-to-end AI solutions.
• Develop autonomous AI agents: Design agents that make informed decisions, interact with users and systems, and integrate with tools and data sources using modular logic and the Model Context Protocol (MCP).
• Implement advanced RAG & multi-agent systems: Build Retrieval-Augmented Generation systems and orchestrate multi-agent workflows using frameworks like LangGraph, AgentCore, or Strands Agents.
• Create scalable AI services: Package models into reusable APIs and serverless architectures (AWS Lambda, REST APIs), making AI capabilities accessible across teams.
• Integrate with enterprise platforms: Connect AI solutions with HubSpot, Salesforce, proprietary tools, and other systems for seamless workflow automation.
• Ensure reliability, explainability & compliance: Deliver trustworthy, transparent, and compliant AI solutions aligned with company values.
• Leverage cloud-native architectures: Work with AWS (Bedrock, SageMaker, Lambda, ECS/Fargate) or other cloud platforms to build scalable AI pipelines.

Why Join Trusted Shops?

• Shape the Future of AI at Scale: Drive how AI becomes an integral part of the product DNA of a European leading trust Tech Company.
• Modern Tech Stack: Work hands-on with cutting-edge Generative AI frameworks, scalable architectures, and the latest technologies that power innovative digital solutions.
• Growth and Learning Culture: Keep growing with dedicated time and budget for continuous learning, AI exploration, and professional development in an environment that values curiosity and innovation.
• Flexible Work Environment: Benefit from remote work options, flexible hours, and a healthy work-life balance that supports you both professionally and personally.
• Inclusive and Purpose-Driven Culture: Join a diverse, open-minded team that believes in building trust, empowering people, and driving meaningful progress - together.

Your profile

• Degree in Computer Science, Machine Learning, Data Science, or related field or equivalent experience building production-grade GenAI systems.
• Proven experience deploying high-accuracy, scaled AI systems in production, beyond PoCs or simple chatbots.
• Hands-on experience with Agentic AI and multi-agent orchestration, including planning, tool usage, decision-making, and self-correction.
• Strong Python skills and experience with modern GenAI frameworks (LangChain, LlamaIndex, etc.), vector databases (Pinecone, Chroma, pgvector), and embedding strategies.
• Experience building robust APIs and serverless AI services (FastAPI, REST) with async patterns, error handling, and scalability in mind.
• Practical experience with cloud AI/ML services (AWS Bedrock, SageMaker, Lambda, ECS/Fargate) or equivalent cloud environments.
• Data-driven and pragmatic mindset: delivering production-ready solutions with measurable impact.
• Fluent in English; additional languages are a plus.
• Collaborative, curious, and purpose-driven, ready to tackle complex AI challenges.

What we offer you:

• Hybrid work: Combine flexible remote work with team time in the office.
• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway.
• Permanent contract with Europe's trusted brand.
• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.
• Buddy programme (an experienced trustee is at your side).
• Individual training opportunities.
• Events (Team Events, Unit Events, etc.).
• Health Pass (free online and offline sports, fitness and health courses).