Business Applications Senior Specialist - Sales - SF

In this role, you will be responsible for a specific business capability within an IT domain, delivering functional designs (data, process, technology), driving IT solutions, and supporting IT operations.

Job Description

• Responsible for the specific business capability in an IT domain to deliver functional designs (data, process, technology), driving IT solutions and supporting IT operations

Responsibilities

• Translate solution requirements into solution designs independently
• Assess the impact of the IT solution with the business applications to provide estimates on effort, costs and timelines for project proposals.
• Identify solution risks to direct related test plans. Follow and protect the design principles, such as no customisations, design for flexibility.
• Drive the delivery and implementation of the resulting IT solutions in the business.
• Drive to manage functional template boundaries (data, process, technology) and agree deviations with Solution Control.
• Be recognised as technical and functional expert in their respective working modules by business
• Be part of change management/user adoption of the solution, by providing expertise of specific BU/function end-to-end business process
• Drive project to ensure that new features are adopted appropriately
• Support production support
• Participate in incident analysis and problem resolution where expertise is required and/or where the issues are complex or impact multiple processes (3rd line consultancy and 4th line resolution)
• Participate in trend analysis of all incidents and Root Cause Analysis of Major/Top incidents
• Drive resulting improvements preventing reoccurrence by either technical refactoring that can be absorbed in project releases or propose changes for budget approval.
• Support compliancy controls for the delivery of applications with evidence:
  • zero deficiency target.
  • Adhere to IT General Control (ITGC) & IT Application Control (ITAC) process/execution.
• Assess the materiality of any related deficiency incident and ensure implementation of mitigation and remediation. Ensure the correct production and collation of evidence.
• Apply data migration, release management, and SOD/UAM controls
• Provide consultancy on the ownership of controls and support the testing of these controls to IT Operations as required
• Contribute and adhere to solutioning policies, principles and standards
• Contribute to the Domains and Communities of Practice

Serve as best practice/quality resource within Domain, guide team members in resolving complex issues, train/mentor junior team members.

Qualifications

Skills and knowledge required:

• Education in Computer Science, Computer Engineering or related technical field. Masters Degree is a plus.
• Good IT delivery skills.
• Experience in IT Operations and Compliance
• Working knowledge of the relevant Canon IT applications (like Oracle application suites (EBS, Service, Reporting), SFDC, custom applications (CPQ) and legacy systems, proven by certification/track record.
• Understanding of and experience with best practice methodologies
• Is recognized as an expert in own area within the organization.
• Provides specialized depth and/or breadth of expertise.
• Interprets internal or external business issues and recommends solutions/best practices.
• Works independently, with guidance in only the most complex situations.

Experience required:

Over 5 years’ experience technical and functional in IT, in relevant domain (Sales, Service, Marketing, SCM, Finance, HR, etc.)

Canon Core Behaviours​

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others