PMO Lead - AI Innovation

PMO Lead - AI Innovation

PMO Lead
Amsterdam/Rotterdam, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

DEPT® is a global technology and marketing services company. We create integrated end-to-end digital experiences on a global scale. Our mission is to help brands stay ahead by combining top-tier talent with the world’s most advanced AI.

Our “Future of Work” (FoW) program is our flagship internal transformation initiative, designed to upskill our talent, enhance our people’s capabilities, and automate complex tasks to deliver better outcomes for our clients and employees.

As the PMO Lead, you will be the operational architect and heartbeat of the Future of Work program. You will lead a decentralized team of Project Managers situated within specific technical PODs and workstreams to ensure global alignment, resource efficiency, and measurable business impact.

You are not just a coordinator; you are a builder. You will be responsible for defining the "how" of our execution—setting up the processes, tools, meeting cadences, and automation layers that allow our three workstreams to scale.

KEY RESPONSIBILITIES

1. Program Governance & Strategy

• Establish the PMO: Define and implement the Program Management Office from the ground up, including clear Terms of Reference (ToR) for all workstreams.
• Reporting Lines: Provide leadership and oversight to Project Managers across the program; ensure POD-level execution aligns with global program OKRs.
• Council Management: Facilitate alignment and communication between the program and our three governing bodies:

• Strategic & Growth Council
• Technical & Innovation Council
• Risk, Trust & Governance Council

2. Process Engineering & Tools

• Standardize the T25 Methodology: Codify the six-workshop process for client workflow mapping and future-state blueprinting.
• Meeting Architecture: Design and facilitate the program’s meeting cadence, ensuring high-impact outcomes for kickoffs, status updates, and roadmap reviews.
• System Ownership: Own the program’s workspace strategy, ensuring seamless integration between:

• Asana: General project management and task tracking.
• Jira & Confluence: Technical build management and documentation.
• G Suite: General collaboration and communication.

3. AI-First Automation

• PMO Automation: Actively use AI to automate manual PMO functions, such as status report generation, risk identification, and audit queries.
• Tooling Innovation: Partner with the technical PODs to implement Gemini and our internal assistant into daily project workflows.
• Proactive Intelligence: Implement smart workflows to shift the PMO from reactive reporting to proactive risk mitigation and resource optimization.

WHAT WE ARE LOOKING FOR

Professional Experience

• Expert PMO Leadership: Extensive experience running complex, multi-workstream digital transformation or product development programs in a global agency or tech environment.
• Stakeholder Management: Proven ability to manage "dotted-line" relationships and influence senior leadership (SVP/EVP level) across different regions (AMER/EMEA).

Technical Skills & AI Fluency

• AI Fluent: Deep understanding of Agentic Orchestration, LLMs, and RAG (Retrieval-Augmented Generation) workflows. You should be a "power user" of AI tools.
• Modern Toolset: Advanced proficiency in Asana, Jira, Confluence, and the Google Workspace ecosystem (including Gemini).

Methodology: Expert knowledge of both Agile and Waterfall methodologies, with the ability to create hybrid frameworks that suit rapid AI development cycles.

WE OFFER:

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!

WHY DEPT®?

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.