Medical Support Intern / Working Student

About SkinVision:

Skin cancer is a growing global concern, with 1 in 5 people at risk, yet only 3% of high-risk populations are known to health authorities. At SkinVision, we're on a mission to save the lives of 250,000 people within the next decade by revolutionizing skin care management. Our technology empowers users to take control of their skin health, allowing for early detection of skin cancer signs from anywhere, anytime.

About the role

For this role, we will only consider candidates who are currently based in the Netherlands.

The Medical Support Intern / Working Student supports the safe, high-quality operation of the SkinVision service by combining patient engagement, medical quality support, and vigilance execution.

This role engages directly with users when additional follow-up or support is needed, particularly in sensitive situations such as suspected or confirmed skin cancer. At the same time, the Medical Operations Support Specialist plays a key role in gathering and structuring user feedback to support medical accuracy analyses and in executing required medical vigilance processes in line with regulatory standards.

The role requires a high level of empathy, attention to detail, and comfort working in a regulated healthcare environment.

What you will do

Provide patient engagement support

• Engage with users when follow-up is required, including patients who reached out with health outcomes, newly diagnosed or high-risk users
• Provide empathetic, clear, and supportive communication, offering emotional support and reassurance where appropriate
• Help users understand next steps in their care journey and navigate follow-up actions

Analyse incoming user health feedback

• Review and analyse incoming user feedback (incl. histopathology reports) related to SkinVision advice and outcomes, reporting results in our systems
• Support medical accuracy analyses by identifying potential false positives and false negative (non-concordant cases)

Support execution of medical vigilance processes

• Prepare required 48-hour, 30-day, and quarterly vigilance reports
• Follow up with dermatologists, internal (regulatory) teams, or users to gather missing information for vigilance cases
• Ensure vigilance documentation is accurate, complete, and compliant with internal quality standards and regulatory requirements

Job requirements

We’re looking for a student who loves to combine patient support with administrative teaming support.

Experience

• Experience in patient care (coordination), e.g. as nurse or skin therapist, preferably in oncology care, dermatology, or skin cancer treatment
• Demonstrated ability to handle sensitive patient interactions with empathy and professionalism
• Strong communication skills in English (spoken and written)
• Comfortable working with online collaboration tools and customer support platforms (e.g. Google Workspace, Zendesk, or similar), including accurate documentation and follow-up
• Familiarity with medical terminology and healthcare processes
• Strong organisational skills and attention to detail

Education

• Currently finishing a university of applied sciences (“HBO”) degree in skin therapy, nursing, or other health-related field

Ready to use your skills to make a lasting impact in healthcare? Join us and help make advanced skin health accessible to everyone.