Strategic SaaS Account Manager (Amsterdam) – Enterprise Hospitality

Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term.

In this role, you will act as the primary point of contact for our largest hospitality customers in the Benelux region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.

What you’ll do

• Act as the main point of contact for our largest and most strategic hospitality customers
• Develop and execute strategic account plans to drive growth, retention, and product adoption
• Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
• Plan and lead quarterly business reviews and success plans
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
• Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
• Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey

What you bring

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
• A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio
• A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management
• Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams
• Fluent business-level Dutch and English
• Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required

What’s in it for you?

At Lightspeed, you’ll find a SaaS environment with real dynamism - not empty buzzwords, but a scaling business with genuine growth.

• Equity program: Be an owner, not just an employee!

• €400 Health & Wellness budget per year for sports, wellness, or anything that boosts your energy

• Pension plan with company contributions

• Mental health support: Access to wellbeing and coaching services

• Hybrid working model: Flexibility to balance office collaboration and remote work

• NS Business Card or commuting allowance: Whether you bike or take public transport to our Amsterdam office

• Bicycle plan: lease a bike via Lightspeed

• LinkedIn Learning access & career development paths: you want to grow, we give you the tools

• Regular team events & lunches: we celebrate success together

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.