AI Agent Specialist (Sales Operations)

Ready for a challenge?

Then Just Eat Takeaway.com (JET) might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners across the globe.

About this role

We're looking for a Senior AI Agent Specialist (Sales Operations) to drive the operational excellence and continuous improvement of our AI agent ecosystem. You'll be the technical owner of key elements within this system, rigorously analyzing their effectiveness, managing configurations, and ensuring they operate as a robust, interconnected system to empower our sales teams.

This is a unique chance to work hands-on with cutting-edge AI technology, playing a pivotal role in our AI transformation - where you’ll help define best practices rather than inherit them - and unlocking commercial growth for a multi-billion euro organization.

Reporting to: Head of Global Sales Strategy

These are some of the key components of the position

• Lead the business readiness and operational deployment for AI agents and all new sales technology, acting as a key stakeholder.
• Own scope definition, feature enhancement, and support market expansion of the AI agent ecosystem.
• Manage the User Acceptance Testing (UAT) process and secure business sign-off for new tools.
• Track and analyze the performance of sales tools against key business objectives, identifying trends and root causes.
• Lead a continuous improvement cycle, designing and analyzing business tests (e.g., A/B testing).
• Engage with strategy, process, data, market, and vertical teams to manage improvement efforts.

What will you bring to the team?

• 5 to 8 years of professional experience and a strong understanding of Sales Technology and sales processes (CRM, sales automation, analytics tools) and ability to translate business needs into product requirements.
• A strong analytical and investigative mindset, with proven ability to track performance, analyze data, and understand root causes.
• Background in improving business processes and practical experience in designing and running business tests (A/B testing, UAT).
• Excellent data storytelling and executive communication skills, able to translate complex data into clear narratives for senior leadership.
• Strong commercial acumen, understanding the business implications of operational performance and technology changes.
• AI Agent building & Product Owner/Manager experience is a plus.
• Experience with the Salesforce ecosystem and/or a Salesforce Agentblazer Status/Agentforce Specialist, Certified AI Associate Certification.
• Process Automation or Performance Marketing experience is a plus.

At JET, this is what's on the menu

• Monthly Meal Allowance: Enjoy our platform with a personal budget to order meals.
• Health Insurance Discount: Benefit from a collective scheme for a competitive premium.
• Pension Scheme: Build your future with a solid pension plan.