Delivery Solutions Coordinator

Join the Operations team at Bloom & Wild Group (bloomon), where data and technology help drive operational excellence and customer satisfaction across our logistics network.

We’re looking for a Logistics Assistant to join our Logistics team, with a primary focus on the daily operations and performance of our ‘dedicated’ delivery fleet in the Netherlands, Belgium, and Denmark. The role will also manage transport between our warehouses and provide support delivery operations in Germany.

Next to our logistics team and external partners, in this role you will work closely with our Warehouse and Customer Delight teams, helping us drive operational excellence and improve the customer experience.

***Please note that this role requires fluent Dutch skills.

🛠️ The Logistics Team @ Bloom & Wild Group

The Operations team at Bloom & Wild and bloomon is split into three sub-teams, with close collaboration between all of them on a daily basis:

• Logistics & 3rd Party Fulfilment – Manages partially outsourced sourcing, production, and fulfilment in the UK and optimises delivery in all countries we operate in. Works closely with carrier partners (and coordinates our own delivery network) to deliver operational excellence and customer satisfaction.
• Flower sourcing, styling and quality – Purchases fresh products like flowers and plants through direct collaboration with growers around the world. Manages inbound supply chain and works with partners to optimise for quality and costs. Monitors and improves styling and quality within our own and third-party warehouses.
• Warehouse Operations – Manages daily production and fulfilment across various warehouses in the EU for our three brands. Responsible for non-horti procurement of add-ons and packaging items, with a focus on customer satisfaction, On Time-In Full fulfilment, quality, and associated costs (COGS).

Our key enablers for every element of our operations are data and technology, so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products.

⚙️ What you’ll be doing

As a logistics team we are responsible for last mile delivery, getting parcels from the warehouse to customers’ front doors. We are operating in 7 markets across Europe, managing more than 10 carriers, like DPD, PostNL or DHL and ensuring that thousands of deliveries are completed on time every day.

In Netherlands, Belgium and Denmark, one of our key differentiators is our ‘dedicated’ delivery service; a network of external partners, including regional van and bike couriers, who employ Bloomon-trained drivers to deliver bouquets to customers.

⚙️ What you’ll do

• Act as a point of contact for our logistics partners in the Netherlands, Belgium, and Denmark and manage their performance
• Take ownership of partner forecasting, ensuring all deliveries are completed on time and without any issues
• Support continuous improvements to reduce costs
• Collaborate with our Customer Delight Team to continuously improve processes and customer experience
• Manage shipping setup in our internal backend system to optimise delivery setup based on recent data, schedule bank holidays, and coordinate peaks
• Support on trials of new activities, including running experiments and measuring impact, in collaboration with our BI and Commercial teams
• Support delivery operations in Germany, acting as the primary contact on Thursday and Friday, when our Germany Logistics Manager is out of office
• Manage transports between our warehouses in the Netherlands, France, and UK
• Organise special deliveries for events and campaigns

✅ This role requires

• Recently completed a University degree in Logistics, Supply Chain Management, Business Administration, or a related field of study
• Strong communicator, confident working with external partners and internal teams
• Adaptable and comfortable shifting focus quickly; you stay effective even if priorities change in a fast-paced environment
• You have a sharp eye for detail and take pride in doing things right
• Fluent Dutch and English language skills

✅ You’ll love this role if you…

• Prior experience in operations, customer-facing roles, or supply chain environments is highly regarded
• Experience building more advanced Google Sheets and working confidently with data
• Curiosity for experimenting with new tools, systems or AI
• Experience in running or contributing to improvement projects
• German language skills

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🧭 Our ways of working

We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

• Lead change for good: we have the guts to try new things and step up to do what matters most
• Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
• Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
• Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

🌟 (Some of) The good stuff

🌻 Work that works for you

• Flexible working (core hours from 10-4pm)
• Work Abroad for up to 30 days each year
• Share in our success with a choice to take equity options from day 1
• 1 day per year to volunteer on a project that’s close to your heart
• We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
• Phone allowance

🌴 Time off

• 24 vacation days and an option to buy an extra 5 each year
• Happiness days (1 extra day each quarter for your personal ‘me time’)
• 1 celebration day per year, to celebrate a holiday that’s important to you
• Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

🌱 Health and wellbeing

• Mental health support through Open Up, including access to online therapy sessions
• Allies and champions groups
• Mental Health First Aiders and awareness training for our managers
• In person and virtual yoga every week
• Our office kitchen is stocked with healthy drinks and snacks to keep you going
• Workplace pension contributions

🌳 Growth & Development

• A flexible training framework for every stage of your career development through our Bloom & Learn programme
• Internal & external Speaker Sessions on a variety of different inspirational topics

💐 Moments that matter

• We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen
• A BBQ-worthy rooftop terrace (Amsterdam HQ)
• Social & wellbeing monthly calendar
• We love to celebrate birthdays, anniversaries and other important milestones!
• Summer and End of Year events, team lunches and post-peak celebrations
• Irresistible discounts on our products, blooms & subscriptions!