Technical Support Consultant - Czech and Polish Speaker
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En tant que Technical Support Consultant / Customer Support Consultant (Czech and Polish Speaker), vous êtes le lien direct entre IDEXX et nos clients. Ce poste convient particulièrement aux communicateurs organisés et passionnés, qui aiment aider les vétérinaires, les techniciens vétérinaires et les professionnels du diagnostic en santé animale à garder nos animaux en bonne santé.
Does that sound like you? Perfect. Let’s get started.
En tant que premier point de contact entre IDEXX et nos clients, nos professionnels du support sont essentiels. Dans leurs fonctions, ils développent des relations profondes et significatives avec nos clients, en proposant des solutions adaptées à leurs besoins. Chaque interaction avec un client nous permet de démontrer la puissance du diagnostic qui aide les cliniques vétérinaires – et les animaux dont elles s’occupent – à s’épanouir.
In This Role
- You will instruct on the use of our in-house diagnostic analyzers
- You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software integration issues.
- You make sure the consumables needed to run tests are ordered.
- You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.
What You Will Need to Succeed
- You have a natural affinity for helping customers, you’re self-motivated, stress-resistant, and have an empathetic nature.
- Communication skills in Czech + Polish both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
- You have a willingness to learn and it helps if you are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus.
- Strong written and verbal communication skills; strong interpersonal skills with the ability to establish rapport quickly
- Strong organizational skills, especially in a multi-tasking environment
Why IDEXX
We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.…
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
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