Service Product Specialist

Job Description

Join our team where your technical knowledge and service mindset truly make a difference. In this role, you help elevate our TDS (Technical Document Systems) products to the highest standards of quality and customer satisfaction.

What You’ll Do

As a Service Product Specialist, you are responsible for maintaining and improving serviceability, service programs, service tools, and service information for TDS (Technical Document Systems) products. You play a key role in supporting regional service organizations (RSHQs) and EMEA national service organizations (NSOs) in meeting their service performance targets.

Within the product team, you drive service concepts and quality processes throughout the product lifecycle, working closely with R&D and Manufacturing. You define and discuss design and parts modifications to enhance serviceability and act as the technical service expert for the entire TDS portfolio.

You collaborate with R&D, Manufacturing, Training, and Documentation teams to ensure up-to-date training materials and service documentation. Depending on the product lifecycle phase, you may also deliver technical update training. You identify risks related to products, parts, systems, or processes and initiate improvements to safeguard quality and continuity.

You support Canon RSHQs and EMEA NSOs during and after product introduction, handle technical escalations, and ensure product quality standards are upheld. Throughout the lifecycle, you gather and act on feedback, coordinate issue resolution with internal and external stakeholders, and ensure follow-up actions are completed. You foster strong cooperation across all parties to deliver effective solutions that maintain customer satisfaction and reinforce Canon’s global service standards.

You’ll be responsible for:

• Maintaining and improving serviceability, service programs, service tools, and service information for TDS products.
• Supporting RSHQs and EMEA NSOs in achieving service performance targets.
• Driving service concepts and quality processes with R&D and Manufacturing.
• Defining and discussing design and parts modifications to improve serviceability.
• Acting as the technical service expert for the TDS product portfolio.
• Ensuring up-to-date training materials and service documentation; providing technical training when needed.
• Identifying risks and initiating improvements to safeguard product quality and continuity.
• Supporting RSHQs and NSOs during technical escalations.
• Collecting and acting on lifecycle feedback to prevent and resolve quality issues.
• Coordinating issue resolution and ensuring follow-up actions are completed.
• Promoting strong cooperation across customers, R&D, Manufacturing, RSHQs, and NSOs.
• Ensuring solutions that uphold product quality, customer satisfaction, and Canon’s global service standards.

Who you’ll work with

The team of Service & Support TDS is responsible for the realization of service objectives for the TDS product range. Service & Support is therefore involved in the process of product life cycle management and technical support in the field. In TDS the focus and drive are operational and operational excellence oriented. Flexibility and creativity are key!

What You Bring

We’re looking for a team player who meets the following requirements:

• A Bachelor Mechanical Engineering, Mechatronics, IT or an equivalent area.
• Experience within the technical customer service area, preferably with knowledge of TDS printing systems.
• You have an open minded and professional “can-do” mentality and attitude.
• You are a team player, highly motivated and communicative.
• You have excellent communication skills, fluent in English verbal and written.
• You are a (technical) expert with strong planning/project management skills, decisive and you show a pro-active attitude.
• Excellent analytical and organizational skills and a strong results driven mindset; self-starter with focus on opportunities and quality in a challenging international service business environment with multiple stakeholders.
• You are prepared to travel internationally a few times per year.

What You’ll Get From Us

This is a great career step combining your passion for technology with business sense (maximizing business results within TDS) and work in a professional B2B market. Being part of the Canon organization, Canon Production Printing Netherlands is a very strong player within the world of both TDS, Large Format Graphics and cut sheet production printing.

You’ll have the freedom to work independent on exiting and operational driven projects, entailing ever-changing customer and organizational questions and requirements. This dynamic setting offers substantial opportunities to develop, shape, and advance the next stages of your career.

We offer excellent conditions to help you be who you want to be:

• 38 vacation days.
• Extra 13th month pay (8,6%), holiday allowance (8%) and commuting allowance.
• A huge range of training and professional development opportunities.
• A laptop and smartphone.
• An interesting lease (e-)bike plan.

About Canon Production Printing

We develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. With around 3,300 employees across three continents and our headquarters in Venlo, the Netherlands, we innovate to create high-quality solutions that add color to the world. Guided by the philosophy of Kyosei—living and working together for the common good—our culture is built on openness, collegiality, trust and stability. We empower our people to grow, take initiative, and make an impact.

With our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work.