Sales Support (Netherlands)

We are looking for a Sales Support to join our Human Nutrition team based in Hoofddorp, Netherlands.

About Barentz

Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.

About this role

Job Purpose

Giving relevant support to Sales Managers/Directors/Division Managers (administrative) and customers (B2B) (order management service) during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy. This position offers the opportunity for career development and advancement within Barentz, with potential growth into various directions depending on individual performance and company needs.

Tasks and responsibilities

• Proactively managed customer order management, forecast management, and sales contract management.

• Supporting the Sales Manager in keeping CRM up-to-date, supporting by creation and maintenance of business opportunities and customer sample requests

• Support the Local Principal Manager with administrative tasks related to business reporting towards the principals.

• Help customers with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, etc.

• Ensure timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.

• Monitor and resolve order issues and processing errors.

• Use a computerized system to gather information and confirm sales prompted by incoming calls.

• Respond to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members.

• Enter text lines to stock items and approve/sign off calculations.

• Collect and send related documents to Sales, Supply Chain, or QA

• Register and manage Non-Conformity Incidents.

• May promote products/services and have pricing responsibility, but does not have a sales quota.

• Supporting the Sales manager in the setup of account plans, middle and long-term.

• Collaborate with teammates and work towards closing deals.

• Collect and update market info in CRM to support today's and future business.

• Correct data processing in CRM / Scala (ERP) and keeping this data up to date.

• Respect ISO and QA procedures.

• Support reporting and create insights from sales and operational data.

• Maintain SharePoint sites as needed

Critical results

• Administrative support to Sales Managers/Local Principal Manager/ Directors/Area Managers.

• Order Management Customer Service.

• Strong customer relationships B2B.

• High customer satisfaction.

• Correct and accurate sales order/data processing and reporting in CRM.

• Understand how to identify customer needs and translate them into Barentz procedures.

• Team player with good social skills.

• Stress-resistant and flexible working attitude.

• Solution-oriented and result-oriented work.

• Being able to prioritize different activities.

• Quick switching in urgent situations, flexibility.

About You

Education and Experience

• Bachelor’s degree in education

• 3 or more years of experience in a relevant field or related experience

• Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.

• Works under limited supervision for routine situations.

• Provides assistance and training to other employees.

• Problems typically are not routine and require analysis to understand.

• Language: English and Dutch

Key behavioral criteria

• Commercial skills

• Sales/service attitude

• Accurate and efficient

• Communicative

• Proactive attitude

• Team player and good social skills

• Stress resistance and flexible attitude

• Problem solver

• Acquainted with ERP systems.

Why Barentz?

Barentz is a great company to work for, with a positive and warm company culture, and a One Team, One Goal mentality. It is an inspiring multinational company with fast-growing market segments and global coverage. If in the Netherlands, we offer:

• Competitive package including 27 days annual leave + bonus structure.

• An inspiring multinational company in a fast-growing and innovative business

• Commuting allowance, up to 75 Kilometers one way

• Flexible and hybrid working environment.

• Fringe benefits like private health care, private pension scheme, company Fitness scheme, etc.