Shift Data Centre Technician - Fibre Cabling experience

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. We are a place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Are you ready to join a dynamic team as a Customer Operations Technician? Look no further! We are seeking individuals who are passionate about maintaining critical installation infrastructure and providing exceptional service to our customers.

We encourage applications from various sectors and believe in leveraging transferable skills while providing the necessary support for you to thrive in our data centers.

As a Customer Operations Technician, you will likely need cabling experience and the ability to utilise good computer, communication, and database skills, while seamlessly transitioning between hands-on work and administrative tasks. Experience in delivering excellent customer service is a huge bonus, as our customers, both internal and external, are of utmost importance to us. We want them to be important to you too!

To excel in this role, a positive attitude, eagerness to learn, and a desire for personal development are essential. Come join the team!

Responsibilities

• Responding to customer requests
• Performing technical tasks on behalf of customers
• Installing customer equipment in racks
• Laying cabling in the data center (UTP and fiber optic)
• Monitoring and responding to alarm notifications
• Ensuring proper documentation of customer work performed

Who you are

• Experience in Data Centres or an adjacent industry/environment
• Ideally, fibre experience
• Looking to upskill, develop, and work closely as part of a team
• Self-motivated and able to use judgement to make decisions under the guidance of others
• Fluent in English (Dutch is beneficial but not required)

What we offer

• A competitive salary based on knowledge and experience
• Flexible working
• An opportunity to learn in a supportive environment
• 27 days of leave with the option to purchase 3 additional days
• Employee Stock Purchase Plan and Company Pension Plan
• Subsidised lunch provided on location (voluntary opt in)
• Comprehensive support for personal development and growth, both in terms of time and financial resources