Solution Consultant, ITSM Sales

Join Atlassian as a Solution Consultant with an ITSM Focus

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.

To help our teams work together effectively, this role requires you to be located in the UK or the Netherlands. We don’t offer relocation support for this role.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Solution Consultant with an ITSM focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realisation for clients who have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organisation
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 4-6 years of experience within SaaS companies
• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in ITSM, including
  • Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem that support enterprise-grade IT operations
  • Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management
  • Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience
• You're fluent in English, and it's nice to have a second language, such as Dutch, Swedish, or French, for business communication.

It’s nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.