Courier Success Specialist

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As a Courier Success Specialist, you will join the Courier Success team based in our Amsterdam HQ. Our team operates as a Center of Excellence (CoE) focused on the employed courier journey. We believe that a successful courier community is one that is both highly engaged and high-performing.

In this role, you are the hands-on driver of our people and performance initiatives. You will work to balance the "heart" and the "head" of logistics: bringing our Employee Value Proposition to life while simultaneously driving operational excellence. You will coordinate recognition programs, review performance trends, and act as the bridge between courier feedback and business action. You ensure our courier community feels valued, but also understands what "great performance" looks like.

These are some of the key components to the position:

• Performance Management & Optimization: Support the rollout and maintenance of performance frameworks across our markets. Work with operations teams to ensure key metrics (such as On-Time Pick Up and On-Time Delivery) are tracked effectively and that underperformance is managed through clear, supportive processes.
• Courier Engagement & Recognition: Collaborate closely with the Courier Communications team to coordinate and execute global engagement and performance campaigns. Cultivate a sense of belonging and reward high performance and loyalty across our courier community, ensuring the right message lands at the right time.
• Courier Listening & Insights: Coordinate our listening programs (such as courier engagement surveys) and, in collaboration with the Data & Insights team, analyze the results. Translate these insights into actionable feedback and actively share this with relevant teams—from Leadership to Operations and Product—to drive improvements.
• Operational Excellence & Optimization: Drive continuous improvement across our core courier journeys: Engagement, Performance, Recognition, and Listening. Identify bottlenecks, refine workflows, and ensure that these frameworks are optimized for both the courier community and the operations teams executing them.
• Data-Driven Decision Making: Partner with our Data & Insights team to review performance and engagement data. Look at correlations between engagement scores and operational output to prove the value of our initiatives and identify where to focus next.
• Operations Community Support & Partnership: Act as a trusted partner and connector for our Operations Communities. Facilitate knowledge sharing between markets, gather feedback from the front lines, and ensure our global frameworks are practical tools that help operations teams succeed.

What will you bring to the team?

• Experience in Project Management, Operations or Employee Experience, with a background in execution, process improvement, and stakeholder coordination.
• A fascination with what makes people tick, understanding that to drive performance, you need to understand human motivation and look beyond the metrics to the behaviors and incentives that drive them.
• Comfort working in a matrix environment, able to brief expert teams (like Data & Insights or Comms) and influence operations teams to adopt new ways of working.
• Organized, results-oriented, and comfortable with numbers, able to interpret dashboards and Excel reports to spot trends.
• Self-starter attitude, comfortable with change and thriving in fast-paced environments—build rapidly, test briefly, and roll out successes quickly.
• Positive, proactive attitude with a strong work ethic, celebrating team wins, owning your results, and being happy to give and receive feedback.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.