Senior NOC Engineer - Network and Security (f/m/d)

Join Bechtle Managed Services GmbH as a Senior NOC Engineer - Network and Security (f/m/d)

You flourish in your mission, because:

• You always keep the bigger picture in mind – whether it’s customer communication via phone, email or ticket, regular status updates, or clean documentation in our systems covering networks and IT security.
• Thanks to your experience in network/IT-security support, you take the lead in troubleshooting and resolving issues via remote access as part of 1st-level support, while also driving knowledge sharing within your team.
• You pre-qualify incoming incidents and requests and forward them to the appropriate next-level support units – always with an eye for detail.
• You’re the first point of contact when tickets, alerts or calls come in – you record, prioritize, and make sure nothing slips through the cracks.
• Reporting is your thing – you take ownership of SLA tracking and ensure everything’s on point when it comes to incoming tickets.

Your skills? More than interesting:

• Completed training or studies in computer science or a similar IT-related qualification
• Several years of hands-on experience in network or IT-security operations – ideally in medium to large enterprise environments
• Familiar with common IT ticketing systems and comfortable dealing with customer inquiries
• Good German skills (required), plus solid English (spoken and written)
• Passion for excellent customer communication, service orientation, and teamwork
• Personally, we particularly appreciate your clear communication style, structured and analytical mindset, infectious team spirit, and your willingness to support us in 24/7 shifts and on-call rotations.

Our Offer:

• Personal development: With an extensive range of offers from the Bechtle Academy, individual career planning and other development programmes, you can develop both professionally and personally.
• Variety: Expect interesting and exciting tasks in a future-proof sector
• Onboarding: Our comprehensive introductory event MIKADO—a training plan individually tailored to your role—and a personal contact person ensure your perfect start with us.
• Modernising Your Workplace: In the workplace of the future, you will receive the latest technical equipment and work in an cutting-edge working environment.
• International: Depending on the position and area, we allow you to work (inter)nationally at one of our Europe-wide locations.
• Team: The community spirit within our diverse team is what sets us apart.

Bechtle Managed Services GmbH

Die Bechtle Managed Services GmbH bietet ein umfassendes Portfolio für Enterprise Kunden und den Mittelstand. Wir erbringen standardisierte und hochskalierbare IT-Dienstleistungen, remote aus unseren Standorten und Rechenzentren in Deutschland sowie durch kundenspezifische Teams vor Ort in ganz Europa. Unser Fokus liegt dabei auf der vollständigen Verantwortung für die IT-Infrastruktur unserer Kunden. Hierbei arbeiten wir sehr eng und auf Augenhöhe mit internationalen Partnerunternehmen zusammen. Unsere Firmenkultur steht für Schnelligkeit, Kompetenz und absolute Kundenfokussierung. In einem modernen Tätigkeitsumfeld bieten wir ein aufgeschlossenes und kollegiales Betriebsklima mit vielen Weiterentwicklungsmöglichkeiten.

Be your best with Bechtle.

We are one of Europe’s leading IT service providers – and we’re looking for you to help shape the IT world of tomorrow. With an eye on the latest trends, a portfolio of cutting-edge technologies, and a passion for solutions, we bring together more than 16,000 employees at over 120 locations in 14 European countries. At our company, people from diverse backgrounds unite through the same enthusiasm. This opens up fresh perspectives and endless opportunities for you. Whichever area you join, you’ll find like-minded colleagues across Europe who will inspire you, complement your strengths, and truly value your contribution. Together, we are connected, experienced, entrepreneurial – zukunftsstark! And that’s exactly why you can achieve anything with us.