Technical Support Consultant (German and English speaker)
Build your career on Magnet.me
Create a profile and receive smart job recommendations based on your liked jobs.
Technical Support Consultants at IDEXX are the direct line between IDEXX and our customers. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. As the first point of contact between IDEXX and our customers, our support professionals are vitally important.
In their roles, Technical Support Consultants develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.
In this Role
- Answer customer questions, explain products and services, instruct in the use of equipment, coordinate and assist with equipment installations, configure computer system hardware or software, and troubleshoot and repair system, database, or data communication issues.
- Determine customer needs, research and provide solutions, coordinating with other team members as needed.
- Ensure ongoing customer satisfaction and continue to build strong customer relationships.
- Contribute to the well-being of pets and the reassurance of their owners through this dynamic role, which involves lots of troubleshooting and challenges.
What You Will Need to Succeed
- A natural affinity for helping customers; self-motivated, stress-resistant, and empathetic nature.
- Fluency in German and English. Fluency in Dutch is an advantage.
- Willingness to learn; experience in a technically related field is helpful, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support experience is a plus.
- Strong written and verbal communication skills in one of the required languages; strong interpersonal skills with the ability to establish rapport quickly.
- Strong organizational skills, especially in a multi-tasking environment.
- Availability for full-time work.
Why IDEXX
We’re proud of the work we do, because our work matters. As an innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.…
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
People also viewed
View what's on offer:
Change language to: Dutch
This page is optimised for people from the Netherlands. View the version optimised for people from the UK.