Professional Services Consultant

Are you ready to combine your technical expertise with business insight to deliver top-tier solutions in the Graphic Arts and Packaging industry?

Canon’s Professional Services team in Venlo is looking for someone who can enhance customer value and business performance through printing and workflow solutions — and serve as the key contact for Sales, R&D, Marketing, and customers.

What you’ll do

As a Professional Services Consultant, you act as the link between internal teams, regional sales organizations, and customers. You integrate Canon printing products, workflow software, and third-party solutions into various customer environments. You conduct needs and feasibility assessments, translate these into clear requirements to support development and implement end-to-end solutions, and support new product introductions through training and documentation. Sharing expertise on workflows and applications is a key part of your role. You ensure our solutions meet current and future customer needs by influencing all internal stakeholders (e.g. in R&D projects) at the earliest possible stage. You also contribute to the strategic roadmap by identifying improvements that drive customer operational excellence.

Your key responsibilities are:

• Analyze and define requirements to guide R&D in line with market trends
• Certify and release solutions, advising on configurations and integrations
• Prepare and support product rollouts with training and documentation
• Assist in implementation and troubleshoot early to prevent escalations

Who you’ll work with

The Professional Services department supports Canon regions and National Sales Offices with workflow solutions, applications, media expertise, and customer-specific machine configurations—mainly for sheetfed inkjet products. You collaborate closely with internal teams like R&D, Product Management, Marketing, and Service and Support to ensure smooth development and implementation. As a subject matter expert, you guide regional Product Managers and Consultants during product launches and customer projects. You’ll report directly to the Director of Professional Services.

What you bring

We are looking for someone with a strong affinity for identifying market opportunities for both current and new products and considering them in a businesslike manner. You can deal with various stakeholders and you want to develop further in a role at the intersection of sales/business and technology. Furthermore, you meet the following requirements:

• Bachelor’s or Master’s degree combined with a minimum of 5 years working experience
• A strong affinity with technology and eagerness to gain in-depth knowledge about the products
• Knowledge of Canon (software) products/solutions (e.g. PRISMA products) or 3rd party software products, color management and the graphic market is a big plus. At least you are willing to develop this knowledge further
• We prefer candidates with a software background and/or experience in a software-related position, but we are open to other technical backgrounds as well
• Excellent communication skills in English
• Willingness to travel globally – 10% per year

What you’ll get from us

As client needs are rapidly changing within the world of Production Printing, we offer you a challenging, international and rewarding business environment with a high level of interaction with customers and representatives of Canon. This job offers you a great learning experience and good possibilities for further developments within the Canon organization.

Besides a challenging working environment and scope for personal and professional development, you will receive an interesting package of employment conditions:

• A competitive salary in the range of €6.300 – €7.000
• 38 vacation days
• Commuting allowance, extra 13th month pay (8.6%) and Holiday Allowance (8%)
• Hybrid working for a healthy work-life balance: the opportunity to work 50% at the office and 50% from home
• Laptop and smartphone
• Training and professional development opportunities

Waar staan wij voor?

Wij ontwikkelen en produceren hightech printproducten en workflow software voor de commerciële printing markt als onderdeel van Canon, wereldwijd marktleider in beeldtechnologieën. Met ongeveer 3300 werknemers verspreid over drie continenten en ons hoofdkantoor in Venlo, Nederland, innoveren we om hoogwaardige oplossingen te creëren die kleur toevoegen aan de wereld. Geleid door de Kyosei filosofie - samen leven en werken voor het algemeen belang – is onze cultuur gebouwd op openheid, collegialiteit, vertrouwen en stabiliteit. We stellen onze mensen in staat om te groeien, initiatief te nemen en impact te maken.
Met onze bedrijfswaarden samenwerking, innovatie en eigenaarschap, streven we ernaar het beste in elkaar naar boven te halen, grenzen te verleggen en ons gesterkt te voelen om eigenaarschap te nemen in ons werk.